Director of Sales
Kleindienst Group
مجموع سنوات الخبرة :21 years, 2 أشهر
Highlights:
• Within one month of joining the company, achieve sale of AED 10 Million, and planned a successful promotion event in Qatar.
• Currently planning a road show in event to publicize the project and bring in revenues through sales.
• Achieved top rank in sales within 4 months by posting sales of AED 30 Million.
Key Responsibilities:
• Head a team of 2 Sales Managers and 16 Property Consultants for managing sales of ‘Heart of Europe’ Project falling under the ‘World Island’ Dubai.
• Formulate and implement sales strategies to promote the project and enhance the customer base.
• Optimize national sales staff headcount by recruiting, inducting and training property consultants, ensuring that they follow-up on each lead generated.
• Impart product knowledge, enhance their client communication and negotiation skills to help them deal in a positive manner with clients and provide project details, support them in closing deals.
• Train the sales team in effectively using all sales and marketing tools available in Sugar.CRM software.
Highlights:
• Reactivated the existing client base and acquired new clients to develop the business of real estate brokerage to meet predefined targets.
• Successfully negotiated and closed 35+ deals on behalf of clients with various developers including DAMAC Properties and Emaar Properties.
Key Responsibilities:
Real Estate Sales and Marketing:
• Formulated, executed and updated company-wide marketing strategies, plans and budgets including advertisements in various media channels.
• Managed 30 teams of 4 people each, planned day-to-day work programs, assigned tasks including floor duties and open houses monitoring execution to deliver successful outcomes.
• Familiarized the sales team with newly listed properties by arranging tours and providing all information and sale collaterals for effective dealing with prospective customers.
• Reviewed and approved all sales documents including contracts and related forms signed by salespeople ensuring compliance with approved policies and procedures.
• Liaised and negotiated with real estate and property development companies to list their existing and upcoming projects in the company’s sales portfolio.
• Coordinated the discussion, negotiation and resolution of all conflicts, disputes and issues involving stakeholders assuring smooth business operations.
• Prepared periodic reports on sales activities and performance to stakeholders including higher management with recommendations for improvements.
Customer Relations Management:
• Led interactions with customers to catalogue their requirements including type of property, location, budget and leasing/buying options and developing optimum solutions to meet their expectations
• Provided support to customers across the full business cycle from identification of requirements to closing of deals delivering expected business outcomes.
• Supervised and guided sales people in all customer dealings and interactions assuring prompt and courteous attention, high standards of sales and after sales delivery to generate referral sales.
Highlights:
• Successfully built 2 buildings and achieved sales to prospective buyers in Lebanon.
Key Responsibilities:
• Developed and executed business strategies and marketing plans to achieve predefined business objectives of revenues and profits.
• Tracked markets to identify prospective customers, gathered requirements and provided proposals to meet requirements within their budgets.
• Coordinated with contractors and monitored ongoing construction jobs ensuring completion on time, within budgets and delivering targeted quality standards.
• Liaised with local authorities and followed up with required documentation to obtain all clearances and permits for smooth completion of projects.
• Administered budgets and monitored expenses, costs and cash flows to achieve all financial objectives guaranteeing sustainability of the business.
Highlights:
• Managed the successful launch of several projects in Jumeirah Village Circle (JVC) and Jumeirah Village Triangle (JVT) in Dubai UAE.
• Led a team of sales agents for a month in Moscow, Russia, supervised launch of 2 towers - Kaizen 1 and Kaizen 2 - and sold 70% of the project.
Key Responsibilities:
Real Estate Sales and Marketing:
• Developed and executed company-wide marketing strategies, plans and budgets including advertisements in various media channels.
• Managed & supervised up to 30 teams of 4 people each, plan day-to-day work programs, assign tasks including floor duties and open houses monitoring execution to deliver successful outcomes.
• Familiarized members of the sales team with newly listed properties by arranging tours and providing all information and sale collaterals for effective dealing with prospective customers.
• Ensured compliance with all documentation requirements for sales of freehold properties including preparation and signing of sales contracts and transfer deeds.
• Built and maintained a portfolio of properties for sale to prospective customers through close coordination with leading real estate and property development companies
• Guided and supported staff in providing consistently high quality customer service and support during sales and after sales phases ensuring customer retention and referral sales.
Team Leadership:
• Building, managing and motivating a team of professional sales brokers and sales agents to drive business by delivering high quality service to customers.
• Interviewing, hiring, training and deployment new sales associates to ensure acquisition and retention of talent in the organization to succeed in a competitive environment.
• Provision of continual training to sales staff on all aspects of customer relations management, customer need analysis, customer briefings on properties, presenting proposals and negotiating and closing sales.
• Conducting periodic performance evaluation of salespersons against agreed KPI metrics, supporting improvement in performance and productivity and maintaining sales force effectiveness by termination of unsatisfactory performers.
Highlights:
• Built an efficient team by hiring and training around 32 sales agents on leasing and sales of real estate properties including meeting clients, delivering presentations full details of the property and achieving sales with targeted ROI
• Managed sales of various projects launched by the company including the 32-storey luxury residential apartments in Skyview Tower Dubai Marina, achieving predefined brokerage revenues.
Key Responsibilities:
• Managed the business development function of the company for sales of a portfolio of properties from leading developers in Dubai to meet all company business objectives.
• Developed and executed company-wide marketing strategies, plans and budgets including advertisements in various media channels.
• Supervised and guided team members across the full spectrum of sales activities from identification and contacting of prospective customers, delivering proposals and negotiating and signing sales contracts.
• Planned, organized and executed a wide range of promotional and advertising campaigns in targeted markets to generate customer interest and sales.
• Interfaced and negotiated with all stakeholders for discussing and resolving all contractual and commercial disputes and conflicts ensuring smooth business operations.
• Coordinated all customer relations management activities ensuring consistent high quality of service and support achieving full customer satisfaction.
Highlights:
• Worked as a property consultant with one of the best real estate agent firms in Dubai and successfully sold Plot 9F in Dubai Marina
Key Responsibilities:
• Participated in business development and sales of the company’s portfolio of properties, negotiating with customers to achieve sales with the best return on investment (ROI).
• Conducted site visits of newly listed properties and studied project documents in detail to gather all required inputs for effective customer briefing and interactions
• Contributed to the development of marketing, sales and pricing strategies based on market study and analysis of customer behavior and competitive environment.
• Managed all customer engagements and assured customer satisfaction achieving customer retention and generation of repeat and referral business.
• Participating in meetings with stakeholders for discussing and resolving all contractual and commercial disputes and conflicts protecting the interests of the company.
• Prepared and submitted periodic reports to senior management of the company on overall sales performance, areas of concern and emerging business opportunities.
Finished my studies as General accountant in 1996 but didn't work in this field , my main focus was doing sales and running my family business in Oil & Gas