Ghassan Shaheen, Network Design Engineer

Ghassan Shaheen

Network Design Engineer

Alcatel-Lucent

Lieu
Canada
Éducation
Master, System and Computer Engineering
Expérience
26 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :26 years, 9 Mois

Network Design Engineer à Alcatel-Lucent
  • Canada
  • Je travaille ici depuis décembre 2014

Provides consultation, deliver network design and architecture services to service providers.
Develop and deliver workshops on IP/MPLS technologies.

IP/MPLS Subject Matter Expert à Alcatel-Lucent
  • Canada
  • avril 2010 à décembre 2014

• Designed courseware and certification exams for the following SRC training courses:
 Interior Routing Protocols (IRP) - Professional level course covering static routing, OSPF, and ISIS
 Service Architecture (SA) - Professional level training covering the core fundamental services (VPWS, VPLS, and VPRN), their dependencies and configuration.
 Virtual Private Router Network (VPRN) - Expert level training on advanced VPRN
 Border Gateway Protocol (BGP) - Expert level training on BGP implementation in a service provider network
• Designed lab exams setting the qualification criteria for professional and expert level certifications.
• Delivered Service Routing Certificate (SRC) courses to customers.
• Developed and delivered network routing practical workshops
• Coached and certified Alcatel-Lucent University instructors for the delivery of SRC courses.
• Reviewed the technical content of NRSII self study guide book
• Authoring the BGP chapters of Service Routing Architect (SRA) book.

Teaching and Research Assistance à Carleton University
  • Canada
  • septembre 2007 à avril 2010

• Successfully completed course work in internetworking technology, computer communication, queuing theory, digital signal processing, advanced network routing technologies, and survivable optical networks.
• Conducted and completed research work in Network Management for Next Generation Network (NGN), Performance Evaluation of Slotted ALOHA, Layer 3 Virtual Private Networks (VPNs), and Survivable Multicasting in Wave Division Multiplexing (WDM) Optical Networks.
• Coached fourth year undergraduate students on the use of Optimized Network Engineering Tools (OPNET) for computer communication laboratory, the lab work includes planning network with different users, hosts, and services, analyzing and simulating firewalls and VPNs, Routing Information Protocol (RIP), and Border Gateway Protocol (BGP).

XPS Technical Consultant à Dell Canada
  • Canada
  • janvier 2008 à juin 2008

• • Diagnosed current states of customers reported issues, analyzed, researched, tested, and documented solutions in regards to Dell desktops and portables, wireless network, windows operating systems, device drivers, security software, Microsoft office, and printers.
• Familiar with Click Commerce forecasting tool to handle repairs and returns.
• Contributed to the development and deployment of new strategies and technologies in support of resolutions and customer satisfaction
• Recipient of monthly award of exceeding sales quota.
• Subject matter expert on Dell in house solution network and contact database software

Technical support specialist à convergys
  • Canada
  • septembre 2005 à décembre 2006

• Resolved issues for Time Warner customers in computers and network fields; Microsoft office, windows and Mac operating systems, networking software, networking hardware, device drivers, Internet, and security software
• Expert user on Convergys troubleshooting, testing, and documenting tools.
• Promoted new products and services.

Lecture à University Tenaga National
  • Malaisie
  • octobre 2003 à mai 2005

• Led electrical and electronics engineering courses: electronic and circuit’s theory.
• Promoted academic programs during road shows and seminars
• Designed course work and assessment methods the electronics subject
• Highly evaluated by students for three semesters.
.

Engineering Lecture/Lab Coordinator à Inti College Malaysia
  • Malaisie
  • janvier 2000 à septembre 2003

• Trained laboratories technicians the use of electronics lab equipments and software packages; PSPICE, and Electronics Workbench
• Developed laboratory manuals for various subjects
• Promoted academic programs and end projects
• Taught electrical and electronic engineering courses: energy conversion, electrical engineering materials, power electronics, analogue and digital electronics, and communications systems.
• Supervised undergraduate students and examined their final year projects.

Research Assistant à University Putra Malaysia
  • Malaisie
  • mai 1998 à janvier 2000

• Designed a knowledge based system using Visual Basic, Microsoft Access and PSPICE simulation package for power semiconductor devices.
• Conducted lectures and demonstrated tutorials in electrical and electronic subjects: circuit’s theory, and electronics.

Electrical engineer à Smart Ink
  • Malaisie
  • septembre 1996 à mars 1998

• Inspected the operation of electrical and electronic systems and instruments, investigated electrical or electronic failures of the machines.
• Supervised production workers and technicians and managed the over all workload
• Scheduled the production work and monitored the delivery to local and international customers

Éducation

Master, System and Computer Engineering
  • à Carleton University
  • avril 2010
Master, Electrical engineering
  • à University Putra Malaysia
  • janvier 2000
Baccalauréat, Electrical engineering - Electronics and communication
  • à Jordan university of science and technology
  • juin 1996

Specialties & Skills

Network Engineering
IP Networking
Research and Development
Customer Service
Routing
Engineering, Technical Support, Education

Langues

Anglais
Expert
Arabe
Expert

Adhésions

Jordan Engineering Association
  • memebr
  • June 1996