Customer Service representative
Royal Trading Pro
Total years of experience :12 years, 10 Months
Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports
Recognize, document and alert the supervisor of trends in customer calls.
Answering calls and assisting customers who have particular inquiries or questions.
Greet customers and help them to fill in different types of applications
Assist in database cleansing tasks.
Work as a team to raise the level of customer satisfaction for the organization.
Listen to the customer complaints and try to solve the issues as per the company’s procedure
Prepare feedback procedures for the customers
Follow up on pending issues and updating the customers
Trainings
(Training for 3 months in Monastir Airport)
Duty Free sales Assistant:
Meeting customers inquiries and guide them to different Rows and cashiers
Major :