GHAZANFAR YAR KHAN

Head of Customer Service, Saudi Arabia Cluster at MAERSK

• Saudi Arabia - Jeddah
• My current job since April 2004

"Growth Path:
Oct’ 13 - Till Present as Head of Customer Service, Saudi Arabia Cluster
Jul’ 09 - Sep’ 13 as Assistant General Manager, External Sales, Maersk Line, Saudi Arabia
Nov’ 2007 - Jun’ 2009 as Manager - Import Sales, Maersk Line, Jeddah, Saudi Arabia
Jan’ 06 - Oct’ 2007 as Manager - Export Sales, Maersk Line, Karachi, Pakistan
Apr’ 2004 - Dec’ 05 as Assistant Manager - Export Sales, Maersk Line, Karachi, Pakistan

Roles:

Head of Customer Service, Saudi Arabia Cluster
• Leading the largest team for Saudi Arabia cluster along with a team of 35 professionals from varied nationalities/cultures for establishing the key deliverables for the varied Customer base across Saudi Arabia, Yemen and Bahrain.
• Meeting stakeholder requirements by defining cross functional KPIs while cultivating and managing new and existing client relationship of high-net-worth individuals and their related business.
• Maintaining service excellence culture within the organization. Identifying opportunities to improve productivity, efficiency and ensuring organization’s policies & procedures are complied with service quality norms.
• Proficiently following the operational systems, processes and policies in support of organizations mission, specifically, supporting better management reporting, information flow & management, business process and organizational planning.
• Developing, motivating and educating the staff members on various operational matters and guiding them towards successful outcomes and attainment of business objectives.
• Creating and maintaining a good environment and team spirit within the business by effective communication motivation, mentoring and delegation skills.
• Managing & interpreting customer requirements and accordingly making technical presentations along with demonstrating how the service meet client needs.
"