Senior Technical Support Engineer
Shabakah Net
Total years of experience :6 years, 10 Months
•Maintaining the Major task as a Senior Network Engineer, Including corporate service
•Supporting the team members in different projects and to execute installations in different Regions.
•delivery and installation of major network products.
•Customer profiling to ensure the most problematic areas were targeted by the IT team.
•Network Planning & Management for LAN and WAN.
•Consolidated regular reports and produced guidelines to reduce duplication and time wastage.
•Generating weekly detailed report to be provided to the Technical Director.
•Managing public relation with corporate customers.
Job also includes the supervision of different companies in Jeddah & Yanbu. We were providing technical support, controlling standards and implementing policies and procedures throughout the Group.