غزوان الوهيب, Head of IT Infrastructure and Operation Management

غزوان الوهيب

Head of IT Infrastructure and Operation Management

Qatar Steel Company (QASCO)

البلد
قطر - الدوحة
التعليم
ماجستير, M.Sc. in Control and Computer Engineering
الخبرات
26 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :26 years, 4 أشهر

Head of IT Infrastructure and Operation Management في Qatar Steel Company (QASCO)
  • قطر
  • أشغل هذه الوظيفة منذ نوفمبر 2011

Head of IT Infrastructure and Operation Management
Acting IT Manager - From February 2013 till March 2014

• Led teams that deliver data center operations, network services, engineering, service desk, and infrastructure planning and disaster recovery services. Developed tactical plans and a strategic, longer-range roadmap to increase automation, improve efficiency and service quality, and reduce overall IT operation cost. Established measurable goals, objectives and operating procedures for Enterprise IT infrastructure.
• Led projects of ISO2000, ISO27001 Implementation for corporate network, implementation of ISA99-IEC 62443 and ICS national standard for the automation network, IT Strategy and Master Plan.
• Managing and monitoring ITSM (Information Technology Security Management) and SMS (Service Management System) to ensure smooth operation across the organization environment.
• Responsible for service delivery across multiple technology domains and platforms, quality assurance, IT end-user support services, and help desk.
• Tracked fulfilment of external service level agreements according the their clauses and report to the suppliers any occurring breaches
• Led developing and managing IT Strategy and Master Plan, ICT policies, IT processes and procedures,
• Planning and decision-making on all ICT related initiatives in direction to align them with the business objectives.
• Managing Data Center Operations, Maintaining optimum balance of in-house and third party services to deliver high levels of availability target 99.9%, responsiveness and performance balanced with productivity and efficiency. Owning the reliability and availability of the live computing service in conjunction with other supporting roles and deliver cost-effective IT service with agreed SLA's.
• Business Continuity and IT service continuity management, Contingency plans including disaster recovery plans, communication and escalation plans, and emergency response management.
• Led teams managing all Business Applications, Oracle ERP functionality and other POS. Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
• Manage and mentor the ICT Infrastructure and services managements teams including Systems and servers administrators, networking team, IT Security team, DBAs, Help desk and support team, Service management team, and the outsource staff.
• Capacity and department annual forecast Management
• Managing and oversee QS ICT projects.
• Implementing and Managing IT service life cycle management based on ISO20000 standard.
• Implementing and Managing Information security processes based on international standards like ISO270001 and ISA99 for SCADA and PLC systems.
• Built and managed highly productive and cost effective onsite/offshore global team with 24-hour delivery model ensuring project timelines and the quality of services.
• Accountable for institutionalizing and implementing performance balance scorecards and direct the IT objectives and KPIs as part from the corporate Balance Score Cards program.

• Project Manager for many projects like:
o Security and Risk assessment and Implementation of ISO 27001.
o Security and Risk assessment for ICS (Automation Systems) in the plants.
o IT Strategy and Master Plan
o ECMS (Enterprise Content Management Systems)
o ERP Upgrade project
o Active Directory and Exchange upgrade project
o Security Enhancement Action plan and projects
o Data Center upgrade and migration project
o IT Business Continuity project.
o Others.

I.T. Infrastructure Manager في Alwathba co. For Central Services - ADIC Group
  • الإمارات العربية المتحدة - أبو ظبي
  • نوفمبر 2003 إلى نوفمبر 2011

• Developed and implemented all IT policies and procedures
• Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources.
• Established and managed to budget comprising ongoing operations and upgrades to systems
• Kept up to date on industry developments and best practices
• Handling Information Security Management, Business continuity management, Compliance and Risk Management, Disaster Recovery, and SLA management.
• Manages and implements an IS/IT smooth operation across the organization environment.
• Responsible for service delivery across multiple technology domains and platforms, quality assurance, IT end-user support services, and help desk.
• Responsible for capacity planning, assets management, IT and telecommunication support and operations.
• Ensure that IT process like Service Request, Change management, Incident management are adhered to deliver quality services based on best practices within the guidelines of ITIL.
• Maintain the availability, continuity and functionality of IT Systems through proactive monitoring of System Availability, Response times, Packet Loss, CPU Utilisation, Memory Utilisation, Disk Utilisation, Linux & Windows platform Monitoring, Event Log Rules & SNMP Traps.
• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
• Participate in the definition, scope strategic plans & IT objectives in alignment with the organization growth and business objectives
• Responsible on the IT finance and Budget Management.
• Managed and led teams to:
o Manage, Administrate, and maintain Active Directory, DNS, Exchange, Web, MDM for BlackBerry, SQL, Proxy/Reverse-proxy, Files & Print server services
o Backup and archiving appliances and systems.
o Data centre operation, Blade and Rack Servers, SAN and NAS Storage, Tape Library management, EMS, and Disk backup appliances.
o Private and Public cloud architecture
o Virtual Environment VMware, MS Hyper-V,
o WAN Optimizer, Application Delivery Accelerator, APM,
o Unified communication management, VOIP, IP telephony systems
o Oracle EBS, Oracle Portal, SharePoint Portal, and Applications EPM management
o CISCO, , AVAYA, HP, NORTAL networking
o Administrating and monitoring the Tracker (GPS) system (for fleet Management).
o Security systems (Anti-virus, Client security, mail security, Events manager, Firewall, IPS, VPN, Proxy)

I.T. Dept. Head [Act.] /Sr. Systems Engineer في Sharjah Economic Development Dept.
  • غير ذلك
  • يونيو 2001 إلى نوفمبر 2003
Sr. Network Administrator في ARABIC DIRECTORY OF COMMERCIAL & BROKER - Dubai
  • غير ذلك
  • نوفمبر 1999 إلى يونيو 2001
Systems Support Engineer في ALASEEL EST. FOR COMPUTER & ELECTRONICS - JORDAN
  • غير ذلك
  • يناير 1998 إلى سبتمبر 1999

الخلفية التعليمية

ماجستير, M.Sc. in Control and Computer Engineering
  • في Technology University
  • يوليو 1997
بكالوريوس, B.Sc. in Computer Engineering
  • في Baghdad University - Computer Engineering
  • يونيو 1995

Specialties & Skills

Risk Management
Data Center
IT Infrastructure
Virtualization
Security
Tele-communication infrastructure and operation management
Project & Program Management
ISO27001 /2 /5, NIST800 and ISA99 implementation and management
IT Governance and compliance
IT security, Risk and Business continuity Management
Data Center architecture and Management
IT Strategic and business planning
ITIL ISO20000 Process Implementation and management
IT Infrastructure Management

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

CCNA Cisco Certified Network Associate (الشهادة)
تاريخ الدورة:
April 2002
CISM Certified Information Security Manager by ISACA (الشهادة)
تاريخ الدورة:
January 2015
صالحة لغاية:
January 9999
MCTS - Microsoft Exchange Server 2007 implementation and configuration (الشهادة)
تاريخ الدورة:
May 2008
صالحة لغاية:
January 9999
ITIL Certified Information Technology Infrastructure Library IT services life cycle management (الشهادة)
تاريخ الدورة:
March 2008
CDCP Certified Data Center Professional (الشهادة)
تاريخ الدورة:
August 2009
Microsoft MCSE Microsoft certificates of System Engineer (الشهادة)
تاريخ الدورة:
June 2004
CRISC Certified in Risk and Information Systems Control (الشهادة)
تاريخ الدورة:
August 2014
صالحة لغاية:
January 9999