Team Manager
Ibex Global
Total years of experience :24 years, 3 Months
agents’ chats based on the account’s set standards
•Creates reports based on what the clients request
•Hosts calibrations
•Coaches the agents
•Supervised and delegated tasks to employees to meet key productivity targets.
•Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
•Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
Listened to individual complaints with open mind and asked detailed questions to understand issues.
•Explaining Bills
•Retention
•Soft Selling and processing orders on the account
•Answers and provides resolutions to American customers regarding with their Phone Internet and Video Services
•Receiving all incoming inquiries regarding on their triple play services
•Provided information on after-sales services for comprehensive support.
training materials and operating manuals to provide didactical guide and clear instructions of quality assurance.
•Issued and controlled relevant product documentation, establishing clarity and precision throughout.
•Evaluates agents’ calls based on the account’s set standards
•Creates reports based on what the clients request
•Mining Calls
•Creating a library that will show good and with opportunity calls
•QA Talk with the New Hire agents
•Hosts calibrations
•Coaches the agents
current on policies, procedures and standards to offer optimal support.
•Maintained constant presence at front counter to receive enquiries.
•Processed refunds, exchanges and service requests for customers.
•Explaining Bills
•Retention
•Soft Selling and processing orders on the account
•Answers and provides resolutions to American customers regarding with their Phone Internet and Video Services
•Receiving all incoming inquiries regarding on their triple play services
•Basic troubleshooting
to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
•Helped customers set up new systems, applications and software.
•Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
•Technical resolutions to American customers regarding with their Phone Internet and Video Services
•Assisting customers regarding with technical issues
•Answering basic billing and sales information
customer engagement and satisfaction by delivering excellent customer service.
•Engaged with customers to better understand needs and deliver excellent service.
•Accepting and dealing enquiries and routing telephone calls.
•Provide excellent customer service and assisting clients
•In charge of receiving all incoming calls and business enquiries.
•Sorting, and distributing calls and business enquiries to particular departments.
registration processes and managed paperwork to facilitate timely services.
•Accounted for all fee income and assist in preparing monthly and annual reports.
•Burning CD for driving Theory
•Filling students name’s on computer system.
•Liaising with staffs in other departments .
•Collecting the daily remittance of cash on hand.
•Checking the entire invoice.
•In charge in inventory of incoming and outgoing receipts.
•Handled sensitive and confidential information with discretion to reduce fraud risk and protect data.
positive first impressions by maintaining immaculately reception areas and warmly greeting clients.
•Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
•Documented and shared weekly meeting minutes.
•Providing administrative support and clerical works
•Filling reports and documentation
•Accepting and dealing enquiries and routing telephone calls.
•Sorting, recording and distributing emails and business enquiries to particular departments.
Job Description
•Generated and distributed invoices to obtain fee payments.
•Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
•Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
•Maintained organised filing system documenting
Job Descriptions:
•Maintained organized filing system documenting business operations.
•Documented and shared weekly meeting minutes.
•Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
•Screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
Barwa Commercial Avenue Project
Job Descriptions:
•Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
•Work on planning administrative duties as well.
•Updating clerical records.
•Filling documents and updating files on computer system.
•Liaising with staffs in other departments .
•Sorting, recording, and distributing mails.
•Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
•Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
•Safeguarded sensitive and confidential data in compliance with security best practices.
PART TIME JOBS
WAHAA Manpower Services | Doha Qatar