Operation Manager-Project Manager
Johnson controls INC
مجموع سنوات الخبرة :19 years, 1 أشهر
Maximize revenue and profitability by focusing on and driving operational excellence and execution within either field operations or sales.
Drive scope growth of existing customer base.
Manage a team of CSM, Supervisor, engineers & Team Leaders with more than 20 members.
In contracting & installation, manages the project engineering and commissioning teams.
Serve as an active member of the area/branch leadership team. Lead, develop and coach the operational team to deliver the business plan (revenue, executed margin & trade working capital).
Sustain high levels of customer satisfaction and workforce morale to support sustainable growth.
Manages the overall profitability, execution and performance of assigned delivery teams
Preparation of Quarter / Monthly forecasting & operating plans.
Assist in the review and interpretation of contract terms and conditions and ensure that contractual obligations are completed and customer satisfaction is achieved.
Drive operation review meetings, reviewing bids and estimates for accuracy.
Deliver the planned revenue and gross margin commitments. Continuously works to improve margins and optimize asset management including cost control, collections, and payables.
Drive development and implementation of operational discipline (employee, tools, processes).
Accountable for final capacity planning / effective utilization of manpower and overall resources.
Drive continuous improvement and implementation of best practices.
Resolve promptly all operational issues impacting customer satisfaction.
Ensure that existing customer portfolios are achieving proper profit levels and customer satisfaction as well as scope growth.
Ensures compliance with legal requirements and ensures that the business is conducted with the highest ethical standards.
Prepare and deliver clear performance expectations, performance reviews and development plans for direct reports. Ensures a consistent level of coaching.
Ensure individual & team goals and objectives are aligned and from a priority include EBIT, cash flow, backlog growth, SG&A, productivity improvements, succession planning.
Coach teams on the management of existing customer portfolio, operational risks, and conflict resolution and establish recovery plans as an option.
Ensure compliance with the EHS Program for employees and subcontractors.
Ascertained customer needs, estimated work, suggested upgrades and developed/presented solutions based on the company’s services offered and finalized HVAC service agreements for commercial clients.
Analyzed HVAC equipment breakdown reasons and provided practical engineering solutions to customers.
Managed spare part needs for local office and customer needs. Contacted potential clients, held discussions, documented and reported on findings accurately. Developed and maintained an active proposal backlog that could support achieving the designed sales plan. Developed long-term relationships with clients to create brand loyalty. Thoroughly learnt the company’s service offerings to explain to client and to persuade sales. Assisted sales team in creating and carrying out a successful sales strategy. Worked with other team members to generate more work for Services team. Set and monitored goals for overall team growth and profitability. Led the efforts of the Service team to ensure productivity, consistency and quality. Utilized key metrics to optimize operational excellence and accountability. Maintained optimum team staffing levels through labor forecasting, planning, and management. Worked with direct reports and Technical Team Leads to create effective staff training and development plans. Communicated clear performance expectations; conducted performance reviews for direct reports.
Managed to accomplish the spare parts sales & service targets for the area.
Developed MIS on field service operations and documented the results of diagnostic and repair actions in the appropriate database clearly and concisely.
Took feedback from the customers about the recurring HVAC equipment related complaints and accordingly proposed modification of the product at the plant level, to obviate the problems.
Assigned to look after sales service in ME region and provided technical support to the customers through dealers for complex service related issues
Served as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.
Held the position of Area Service Manager, responsible for Installation, Start up, Commissioning, Field Service and maintenance,
Performed the duties of Technical Trainer of liquid processing and packaging machineries.
Involved in recruitment of new engineers, training of new staff and monitoring performance service staff.
Analyzed the reasons for downtime and provided practical engineering solutions,
Responsible for inventory control and spare part management for local office and customer needs.
Held the additional assignment of M.E System Trainer and accordingly, organized training sessions for the employees and customers. Key Highlights:
Improved the client relations by providing excellent service and achieved total client satisfaction. Increased businees from 2 million Euro to 7 million Euro annually by capturing competitor market share and by advertising with well-designed TV ads. By adopting various tactics and by providing excellent customer service, attracted the clients to opt for SIG Combibloc packaging products and thereby reduced 30% of competitor market share
1.Degree in Electrical Engineering major in Electronic from Shiraz University- Iran, since Feb 1991. 2. Holding Siemens P.L.C Programming Degree 3. Holding Advance Siemens P.L.C Programming Degree. 4. Holding Instrument Calibration Certificate and Degree. 5. Certified ISO9000 Auditor. 6. A FIX member of Society of Instrument and Control Engineering IFAC. 7. Certified on Installation production facility of liquid Filling Machines, SIG Germany. 8. Certified on Installation production facility of Applicator Machine, SIG Germany. 9. Certified on Screw Chillers installation, start up, service and maintenance from McQuay Italy. 10. Certified on Absorption Chillers installation, start up, service and maintenance from Shangliang China. 11. Field instruments specialist: FLOW meters, Temp Transmitters, Pressure Transmitters, Level Controllers, Pressure control, Air control Test & measuring instruments. 12. Qualified on HVAC chillers products Recip, Screw, and Centrifugal Compressor, and cooling towers. 13. Qualified on water treatment and related subjects. 14. Holding Certification of start up, Maintenance on Toshiba Mid Voltage VFD, USA. And Benshaw Mid voltage solid state starter USA (up to 11 KV). 15. Have degree and certificates on Industrial Refrigeration in low temperature application from SABRO – Denmark. 16. SME on HVAC system, all type of chillers products and AHU,FAHU. 17. Certified on Low voltage ABB VFD, and YORK –Johnson Controls VSD (Regional Tech Support). 18. Leadership skill set Certified. 19. Certified leadership trainer. 20. Certified on ZODIAK, Business finance & strategy. 21. Multiplier, business leader makes everyone smarter.