محمد قس الدين Mohammed

5 major Project go-live done with zero P1& P2 issues within project timeline
•Successfully implemented 50+ new Legal Entities (spread across Europe, ISC region) in Core HR, Absence, Compensation, Benefits. Goals, Performance & Learn
•Conduct playback session, FAM, KUT, UAT for HCM modules
•Design documents for HCM modules (Functional Design, User Guide, Test Scripts & CWB)
•Experienced in configuring Value Set, Lookups & Flex Fields (DFF, DOR), approval workflow
•Page customization done using Sandbox (Page Composer, Design Studio)
•Configured Journeys, Checklist, Questionnaires, Holiday Calendar
•Working as L2, L3 support and SPOC for HCM enhancement project deliverables
•Showcased Time Management skill by delivering business critical projects on-time
•External vendor management (OCS, Wipro) on various projects of DP World

• Successfully implemented Major Projects in HCM  New Legal Entity Setup (Styli), Compensation, Insurance Benefits, Digital Offboarding with integration to Oracle EBS & Reports
• Developed & Modified CORE HR, Goals, Performance and Absence Management reports
• Configured Absence Management in-line with UAE Statutory Absences \{Eligibility Profile, Derived Factors, Absence Plan, Type & Reason\}
• Created Holiday calendar to cater the need of public holidays specific to UAE, KSA
• Experienced in configuring Value Set, Lookups & Flex Fields (DFF, EFF, KFF), HDL
• Successfully created new approval workflow for Advance House Rent Allowance (By ESS, MSS)
• Prepared configuration workbook, support transition document, user guide document
• Successfully delivered project after completing QA (Test Strategies User Story, Test Cases), UAT, EUT and Documentation
• Successfully completed PAAS application testing  CoC, Office Visit, Inventory Module
• Successfully created and maintained Approval Workflows, Check-in Documents, Anytime Feedback, New DOR, New DFF
• Successfully completed end to end testing for Core HR, Absence, Goals & Performance with integration to Oracle EBS
• Maintained strong documentation on QA Bug Tracker (MS-Dev Ops) for test result dashboard with complete details, for rectification of code errors / process workflow and in-turn same test scripts used for business UAT
• Conducted gap fit analysis & devised AS-IS and TO-BE strategy by engaging with SPOC / business user
• External vendor Management viz (Oracle, TCS, Aspire System, Head Start)

• Successfully implemented eLearning platform (Adobe Connect) across Landmark Group
• Designed, Developed & Maintained system navigation videos, presentation and online contents to achieve system adoption and to reduce support queries - Adobe Captivate, Adobe Connect
• Successful implemented MS-POS application in Malaysia, post EUT & QA with complete documentation
• In-depth knowledge of Basket Size, Footfall, Gift Card, Loyalty Points
• Providing technology vision & publishing technology business plans in support of corporate objectives to grow revenue
• Received multiple times performance-based certificates for successful accomplishments of assigned projects
• Prepared CAPEX & OPEX for training department
• Lead 50+ team members across different countries (UAE, KSA, Oman, Bahrain, Qatar, Kuwait, Egypt, Jordan, Lebanon) for carrying out EUT
• Build business users are SME on various store applications which in-turn reduced the application support issue count, as queries were handled by these team members
• Carried out multiple employee happiness program (being Landmark Happiness Champion)
• Carried out team building activities & internal grooming sessions for team members

• Completed successful infrastructure setup across Centrepoint Stores in UAE  around 8 stores setup for POS Server & Client including EUT
• Received multiple times performance-based certificates for successful accomplishments of assigned projects
• Created and maintained Application User Guide and L1 support document to addressed support issues at store level
• Lead 3-member team in Centrepoint application support
• Build & Groomed SME at different location level for addressing L1 support issues
• Implemented BOSS & LANPOS application in new countries (Lebanon & Egypt)

• Key member of Enterprise Consulting team and provide IT consultancy with specialization in Business Process Management, ERP, Knowledge Management, and software implementation of the Retail domains
• Managed and held the troubleshooting escalation process
• Lead 10 members team and maintained CSI above 90+%
• Received multiple times performance-based certificates for successful accomplishments of assigned projects
• Successfully carried out personnel management, including staff recruitment, performance assessment, internal & external training and mentoring
• Ensured that effective business process controls are maintained consistently across all businesses
• Taken ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensured that effective business process controls are maintained consistently across all businesses
• Ensure regular meetings (weekly) with support teams are held to reduce SLA breaches, assign open problems, track the status of the existing problems
• For all the LOW CSAT feedback cases, interacted with the end users via phone call, setup meetings and gathered detailed feedback
• Collaborated with development, functional and product strategy team to understand certain feature of the product, also involved in BRD review for the upcoming releases
• Ensure permanent fixes for the identified problems are implemented through Change Management process Managing different clients and responsible for giving operational/technical support to the users
• Pre-Sales activities like preparation of reports, presentations, and product demonstrations

• Pre-Sales activities like preparation of reports, presentations, and product demonstrations
• Created reports and managing the reports of salesman wise, product wise, stock details and updated stock status in all locations
• Created reports for generating data for daily sales, sales for period and customer/item wise detailed report
• Creating primary database objects (tables, views, indexes, synonyms)
• Created customer database and reports for the easy accessibility of the contacts
• Enrolling users and maintaining system security by monitoring user’s access to database
• Monitoring and optimizing the performance of the database
• Updating the system with master’s information
• Managing Hardware System of company and scheduling backup strategy in local computers and server as well
• Validate all SOP’s and handover documents for systems and services to ensure that they align with the departmental and organizational policies
• Trained and supported users for their modules and maintained security of data by granting privileges to users