warehouse operations manager
PriceOye Technologies Pvt Ltd
Total years of experience :5 years, 5 Months
Ensure All activites of Operation Hub is Smooth.
• Attendance of Staff and Job Assigning as per requirement.
• Rider Attendance and Fuel consumption record as per mobile App and Google Map history.
• Response of complaints regarding Deliveries via email or WhatsApp group.
• Fulfilment of Same day Pickup & delivery Request.
• Coordination with 3PL for Timely delivery of Stock and Pickup of material for nationwide deliveries.
• Scanning and Sorting of packed Material at warehouse.
• Area wise Sorting and bagging of material.
• Hiring of rider for local delivery.
• Record Maintenance of inbound and outbound material.
• Meeting with Team for Daily issues and Resolution of these issues for smooth working.
• Arrangement of Pickup of fresh booked shipment from all customer in the territory.
• Deployment of staff at customer premises for pickup purpose.
• Arrangement of vehicles for Heavy Pickups and Rider for Light Pickup.
• Response of complaints regarding Pickups via email or WhatsApp group.
• Fulfilment of Same day Pickup & delivery Request.
• Scanning and Sorting of picked Material at warehouse.
• Area wise Sorting and bagging of material.
• Departure of vehicles for booking in target Time.
• Pre Alert emails to destination for outbound Material & acknowledgment of inbound material on Email.
• Hiring of rider for Pickups and delivery.
• Ensuring return of undelivered shipments to their respective Shipper on same day basis.
• Record Maintenance of inbound and outbound material.
• Meeting with Team for Daily issues and Resolution of these issues for smooth working.
• Identified the needs in supply chain management, finalized the SOW with its solution and had the
feasibility prepared in coordination with the concerned department. Prepared SOPs and KPIs to achieve
the SLAs. This led to development of a new product.
• Example: Developed a service for Mobile Financial Services (MFS) department of a major
telecommunication company.
Contracts & Renewals / Tender submission / RFQ / RFP:
• Participated in Tenders / RFQs / RFPs for gaining of business, even helped clients prepare technical /
financial evaluation criteria
• Actively contacted existing key account customers for renewal of their contracts along with price
revision negotiations and SOW changes
Business Enhancement:
• Provided convenience solutions to existing customers to enhance the business.
• Example: Provided an end-to-end solution to a major internet service provider to maximize the revenue
and profits.
Retention:
• Maintained a strong professional relationship with senior management of clients. Identified the issues
and converted them into opportunities.
• Example: Designed a customized service that solved the problem of a government institute
Competitive Intelligence:
• Kept update with the strategies and solutions provided by competition.
Compliance:
• Ensured the delivery services as per the SLAs and KPIs through operations team and collectively
exceeded customer’s expectations.
I have done intermediate from Government Gordon College Rawalpindi, with major Subjects Mathematics, physics and Chemistry. Commonly known as FSc Pre Engineering.