Manager
CBK
Total years of experience :24 years, 8 Months
In my role as a Manager, I oversees the Card Services, Fraud Monitoring, Swift Screening and Disputes departments’
daily operations and manages all aspects of cardholder service delivery and disputes processes. Ensures quality service
and support is provided to cardholders for all transactions and disputes. 20+ years of expertise in the Bank Cards
operations with the leading bank in Kuwait. Highly successful background in migration of the Card Management
Systems, Issuer & Acquirer POS & ATM Chargeback management, Fraud Monitoring, Call Center, Customer Service,
Accounting & Settlement, Merchant Settlement, Swift Sanction Screening, World.Check for new account onboard
screening, Cards Production and Operations related tasks. As time progressed, additional tasks were incorporated into
the profile.
Business Management retailing