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Gilda Jonathan, Service Advisor

Gilda Jonathan

Service Advisor·Group 1 Mahindra Kuils River

South Africa

High school or equivalent, Highschool

Work experience

Total years of experience: 19 years, 8 months

Service Advisor

September 2025 - Present

Group 1 Mahindra Kuils River

Cape Town, South Africa

September 2025 - Present

Extensive experience in Service Advisor role.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Customer Service and Call Center

Bookings Clerk

September 2023 - September 2025

Halfway Ford Kuils River

Cape Town, South Africa

September 2023 - September 2025

• Managed service bookings and customer communication.
• Prepared service quotations.
• Performed administrative duties and job card costing.
• Processed invoicing.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Customer Service and Call Center

Bookings Clerk

January 2023 - July 2025

Halfway Ford

Cape Town, South Africa

January 2023 - July 2025

Book in clients who needs to bring their vehicle for service, providing
service quotes. Admin duties within service department costing Job cards.
(Invoicing)
Company industry:
Automotive Dealership & Distributor

Warranty Clerk/ CRM / Service Advisor / Service Bookings / Creditors /Front office co-ordinator

October 2018 - April 2023

Suzuki Stellenbosch

Stellenbosch, South Africa

October 2018 - April 2023

Register clients who bring their vehicles in for service.
Job card Costing
Assisting with parts in the parts department
Counter sales: parts ordering, and stocking up on parts:
Work at the front desk and taking payments
Processing payments (Sundry payments, Creditor payments, Floor plan
payments), receiving and reconciling creditor accounts
Making purchases
Company industry:
Automotive Dealership & Distributor

Warranty Clerk / CRM / Service Advisor

October 2018 - March 2023

Suzuki Stellenbosch

Cape Town, South Africa

October 2018 - March 2023

• Customer registrations and service bookings.
• Job card costing and front office support.
• Parts ordering and counter sales.
• Creditors processing and account reconciliations.
Company industry:
Automotive Repair, Spare Parts, & Support Services

Cashier | Debtors | Creditors

November 2015 - October 2017

Halfway Ford Goodwood/

Cape Town, South Africa

November 2015 - October 2017

Receiving payments, Parts & Service
Receipting / reconciling creditor accounts, processing payments
(Sundry payments, Creditor payments, Floorplan payments)
Processing invoices/ Creating purchase & fuel orders / Allocating debtor
payments, pety Cash, Daily Banking, Service bookings and Job card Costing
Company industry:
Automotive Dealership & Distributor

Debtors | Creditors

January 2015 - January 2017

Halfway Ford Kuils River

Cape Town, South Africa

January 2015 - January 2017

debtors and creditors
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Accounting and Auditing

Reception Duties / Sales / Debtors

January 2014 - October 2015

ACTIVE SYSTEMS COMPUTER DEALERS

Stellenbosch, South Africa

January 2014 - October 2015

Customer Assistance / Assisting accountant with debtors /
Managing busy switchboard / assisting walk -in customers
Assisting customers online & on the telephone
Company industry:
Computer Hardware & High-Tech Manufacture

Reception & Sales

January 2014 - January 2015

Active Systems Computer Dealers

Cape Town, South Africa

January 2014 - January 2015

sales and admin duties
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Customer Service and Call Center

Reception & Bookings

January 2013 - January 2015

Winelands Podiatry & Physiotherapy

Stellenbosch, South Africa

January 2013 - January 2015

Reception and appointment bookings for patience.
Company industry:
Medical Clinic
Job role:
6604

Reception / Payments / Bookings

March 2013 - June 2013

WINELANDS - PODIATRY&PHYSIOTHERAPY

Stellenbosch, South Africa

March 2013 - June 2013

Managing diary / Appointments / Medical Aid correspondence with regards
to Claims
Company industry:
Medical Clinic

Receptionist | General Admin

January 2007 - January 2012

Huis Ebenhauser (Home for the Elderly)

Stellenbosch, South Africa

January 2007 - January 2012

Managing switchboard / Filing / Typing of reports / Adhoc duties
Company industry:
Non-profit Organization

Receptionist & General Administration

January 2007 - January 2012

Huis Ebenhauser

Stellenbosch, South Africa

January 2007 - January 2012

reception and asmin duties
Company industry:
Non-profit Organization
Job role:
Secretarial

Reception / Administration

January 2005 - January 2007

INSPECTA CAR HELDERBERG

Stellenbosch, South Africa

January 2005 - January 2007

Managing switchboard / Raising and costing purchase orders
Assisting with reconciling creditor accounts & processing payments
Company industry:
Automotive Dealership & Distributor

Reception & Administration

January 2005 - January 2007

Inspecta Car Helderberg/Stellenbosch

Cape Town, South Africa

January 2005 - January 2007

Reception and Admin duties
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Administration

Education

Stellenbosch High School-2002

November 2002

November 2002

High school or equivalent, Highschool

South Africa

Stellenbosch High School

January 2002

January 2002

High school or equivalent, English

South Africa

Skills

FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
ACCOUNT RECONCILIATION
Intermediate
ACCOUNT RECONCILIATION
Intermediate
CRISIS INTERVENTION
Intermediate
CRISIS INTERVENTION
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
JOB COSTING
Intermediate
JOB COSTING
Intermediate
LITERACY
Intermediate
LITERACY
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
ACCOUNTS RECEIVABLE MANAGEMENT
Intermediate
ACCOUNTS RECEIVABLE MANAGEMENT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate

Social profiles

Languages

English

Native Speaker

Afrikaans

Expert

Hobbies and interests

Reading Religious Books