Network Engineer
Computer Network Systems
مجموع سنوات الخبرة :14 years, 8 أشهر
• Troubleshoot network equipment such as Cisco- routers, switches and access point, Fortinet- Firewall and Avaya- Server, gateway and phones.
• Troubleshoot Network related problem including configurations, Service Provider issue, Firewall issue, Network Address Translation etc.
• Configure, install and integrate network infrastructure requested or required by client during installation and troubleshooting.
• Coordinate with cisco TAC for technical assistance in solving an issue and it might possible to open service request for RMA.
• Test new devices such as CISCO routers and switches for Quality Assurance (QA) before the schedule of delivery.
• Coordinate with carrier for possible WAN connection issue such Frame-Relay, E1 link, ISDN etc.
• Do Preventive Maintenance for all the devices covered from full contract service.
• Assist and Coordinate clients for any requirement needed in our services as engineer.
• Coordinate with inventory custodian for replacement of product and defective equipment reported by client.
• Coordinate with Technical Managers (Avaya and Cisco) and other field engineer for any escalation process to solve the problem immediately.
• Provide Single Point of Contact for network related problems
• Monitor the network (up/down event detection) to ensure its availability to all users.
• Open Incident Report and document outage
• Notify and coordinate next level support to resolve network outages
• Work with circuit providers to address and resolve circuit issues
• Escalate/notify management on infrastructure-related outages
• Coordinate network activities for the 7/24 Network Operations Center (NOC)
• Provide specific technical maintenance and recovery support/services for the corporate network as defined by next level support
• Coordinates network problem resolution activities in a multi-platform environment
• Observe the status and performance of all components of network facilities
• Identify, test and provide initial diagnosis and resolution of network incidents in a multi-platform environment
• Obtain physical location access to network hardware.
• Create comprehensive reports for management as required.
• Act as customer liaison in handling crisis situations
• Interact with network and hardware technicians and software administrators to establish and/or maintain collaborative and supportive relations.
• Maintain currency with new developments and technologies.
• Recommend and implement changes according to procedures defined by next level support
• Migrate physical server to a virtual server using Virtual PC.
• Handle troubles, hardware problem (Network Card, Video card, motherboard, monitor, printer, etc), software problem (Operating system and applications), and Printer problem (Network printer and sharing).
• Assist and configure email set-up (Outlook express, Microsoft Outlook, ThunderBird)
• Check Network Problem, Server Connection over the network (Fileserver, Domain Name Server, MySQL/SQL Database Server, Firewall Server- Untangle, Anti-virus Server- Sophos, Fax Server, CCTV Camera Server)
• Support and Assist VPN connection for Centers (Branch offices), routing connection (from head office and vice versa).
• Set up and create a Network Camera that can access over the Network.
• Test, Support and Configure N-computing Network (Check connectivity from host to client, install software management, upgrade server hardware, support application error- Open Office, Database and Printer software, and filter internet connection)
• Coordinate Internet Service Provider (PLDT, GLOBE and Eastern Telecom) for the installation of Internet connection and Virtual Private Network Connection.
• Manage, Create and Support network connection- Arrange IP Addresses for internal network and create Network Address Translation for internet access.
• Create, Delete and Assist Domain User log in / Reset and change password.
• Manage, Check and Support Virtual Private Network from head office to centers, vice versa.
• Ensure BIOMETRICS can access thru the network using VPN connection.
• Support Hardware problem (monitor, UPS, Acer asphire, mouse, keyboard, network cable etc) and software problem (anti-virus, database and applications).
• Handles SMART BTS troubles, Meridian WIFI (Corporate Accounts - SMART BRO), WEROAM (2G -GPRS /EDGE and 3G - UMTS/HSDPA Wireless Internet), SWUP (Shops- work unplugged), FAST TRACK (Field Asset System for Tracking) and PLDT Subsidiaries / Affiliates Data Services connections.
• Performs first line maintenance and last mile testing for possible preliminary fault isolation trough the aid of various tools such as CLARITY, ICMS or other forth coming tools / systems that may be required for data services (such as SMART BTS, WEROAM, SMART BRO, DSL, Leased line, Frame Relay, DID/DOD, ISDN etc.)
• Performs DSL and SHOPS.WORK testing, thru TELNET, PING, and other commands. Assists and guides customer regarding TCP/IP configuration (IP address, Gateway, Subnet Mask, DNS). Configure modem / router (D-link router, Zyxel modem, etc.) for DSL and SMART BRO connection
• Has strong knowledge on Cisco Routers (commands and configuration).
• Monitors trouble reports assigned to our group, coordinate and endorse trouble reports with various repair work units (refers to the different PLDT restoration team) involved in the restoration of the facilities being reported.
• Coordinates with field engineers in testing, fault analysis and restoration of access network / last mile facilities (status / action taken / endorsement / follow-up trouble reports)
• Coordinates with Data Network Management (Network Services) in testing and fault analysis of data core network facilities.
• Coordinates with PLDT subsidiaries and affiliates on the restoration of PLDT provided Facilities
• Provides feedback to all concerned parties (Relationship Managers and customers) on the progress of restoration process.
• Confirms with customer, if the data service has been restored and accepted. Once restoration activities have been completed. Closes trouble ticket once service has been restored.
• Endorse and e-mail reports, requests, follow-up of corporate concerns to the respective group.