CUSTOMER SERVICE REPRESENTATIVE
FAME
مجموع سنوات الخبرة :30 years, 0 أشهر
Responsible for answering Telephone calls and giving information to callers, take messages, transfer calls to appropriate individuals in all departments.
Screens all incoming letters by emails and forwards mail to appropriate supplier and company officers, bringing to their marketing letters, billings and preparing memos and prioritizes all documents for action (approval, study and data review).
Responsible for files management specifically creating and updating an appropriate filing system.
Responsible for safe keeping of all supporting documents for
Offering different kinds of valuable services that meet the Customers needs with satisfaction.
Implementing the correct protocol in achieving quality sale to the customer by phone or email.
Handling customer issues, complaints and other product-related problems.
Performing multitasking services that satisfy the customers’ expectations by phone and personal presence.
Providing accurate and comprehensive response to all customers needs ensuring customer satisfaction with accuracy and transparency of game and implements 100% integrity. By proper supervision, investigation and intelligence reports as evidences.
Efficient handling of customers issues, complaints and other concerns like prompt providing of valet parking services and transportation.
courses: Extension in Practice Court for Justice System and procedures and on the Job Training) (Philippine Police Academy)