Ginalyn Masbang

Assist the Store Manager in overseeing daily store operations and customer service
activities.
• Monitor sales performance and prepare daily, weekly, and monthly sales reports.
• Supervise, coach, and train sales associates to achieve sales and service objectives.
• Manage inventory levels, stock transfers, and merchandise receiving procedures.
• Handle customer complaints, exchanges, refunds, and inquiries professionally.
• Process cash, credit card, voucher, and other payment transactions accurately.
• Perform daily cash reconciliation and maintain compliance with company procedures.
• Prepare petty cash reimbursement reports and maintain administrative records.
• Support visual merchandising and promotional activities.
• Ensure store standards, cleanliness, and customer satisfaction are maintained.

Provided exceptional customer service and product recommendations.
• Processed sales transactions, exchanges, refunds, and credit notes.
• Assisted customers in locating products and selecting suitable items.
• Maintained attractive product displays and store presentation.
• Monitored stock levels and coordinated replenishment activities.
• Supported achievement of store sales targets.

Managed daily cash transactions and ensured accurate register operations.
• Prepared daily, monthly, and annual sales reports.
• Monitored inventory levels and coordinated stock transfers between locations.
• Handled customer concerns and maintained high service standards.
• Performed upselling and cross-selling to maximize sales opportunities.
• Maintained store merchandising and product presentation standards.
• Assisted with receiving deliveries and verifying inventory accuracy.
• Ensured proper documentation and filing of operational records.

Processed sales transactions, returns, exchanges, and refunds.
• Maintained accurate transaction records and daily sales reports.
• Assisted in training newly hired cashiers.
• Prepared staff schedules and encoded customer feedback reports.
• Provided excellent customer service and product information.
• Supported promotional activities and sales initiatives.