Retail Store Manager
GERARDO ORTIZ & HIJOS CIA. LTD
Total des années d'expérience :28 years, 5 Mois
Coordinated and oversee the day to day operations of the store including employee management, store promotion,
ordering, stocking, unloading truck, customer relations, employee relations, and training for the entire crew of about 6 employees.
•Incentive for teamwork throughout the whole staff.
•Reduced the presence of expired products, making them rotate within their life cycle.
•Reduced 5% returns to suppliers by handling products with efficiency.
•Produced average of 13% sales growth year-over-year in established location.
•Provide quick solutions to problems related to quality, health and prevention of occupational risks and environmental care for the good relationship with the community that surrounds us.
•Approaching customers listening to their complains and suggestions, and providing them with their requirements.
•Conduct meetings with employees, motivating them to give the 100% at the work place.
•Effectively used marketing and merchandising skills to grow key business lines (food, whole bean) by a current rate of 4% YOY
•Maintained the company's visual merchandise standards for the store, including general housekeeping cleanliness
Coordinated and oversee the day to day operations of the store including employee management, store promotion,
ordering, stocking, unloading truck, customer relations, employee relations, and training for the entire crew of about 6 employees.
•Incentive for teamwork throughout the whole staff.
•Reduced the presence of expired products, making them rotate within their life cycle.
•Reduced 5% returns to suppliers by handling products with efficiency.
•Produced average of 13% sales growth year-over-year in established location.
•Provide quick solutions to problems related to quality, health and prevention of occupational risks and environmental care for the
good relationship with the community that surrounds us.
•Approaching customers listening to their complains and suggestions, and providing them with their requirements.
•Conduct meetings with employees, motivating them to give the 100% at the work place.
•Effectively used marketing and merchandising skills to grow key business lines (food, whole bean) by a current rate of 4% YOY
•Maintained the company's visual merchandise standards for the store, including general housekeeping cleanliness
Managed day to day total store operations including customer service, training and development of all store associates, labor management, cash and inventory control, asset protection, store conditions, and performance management.
•Executed Business Strategies to deliver annual Net Sales (NS)/Operating Profit (OP) Target.
•Optimized human capital to meet objectives.
•Conducted In-store Audits
•Created schedules and established performance goals for employees
over 80 employees in order to make the quality the primary goal.
•Reception of the product (pippin - hake) for processing and freezing for sale to the Chilean market. (800 Kilos daily)
•Quality control.
•Planned & implemented performance improvement and quality assurance programs
•Ensured product compliance with legal and quality standards
Successfully managed a team of up to 40 employees.
•Supervised teleoperators in the sale of national and international dialers (Carrier 188).
•Monitored calls and provided feedback during coaching sessions
•Implemented effective customer service strategies
•Formulated and implemented successful sales strategies
•Set sales goals for the team and provided coaching to ensure achievement
•Managed employee payroll and scheduling.
failures in situ in heterogeneous groups.
•Prepared Training Programs (Communication, Motivation, Leadership and Absolute Principles of Quality and Environmental Education) and their development in the Hospital Clinic San Borja Arriarán, Clinic German, Metrogas S.A. and in the Medical Service of the Chilean Camera of Construction.
•Achievement of changes in personal and work attitudes.
qualitative evaluation of the product.
•Supervised maturation, harvest and packaging of products.
•Prepared strategic plans and reports.
•Managed distribution and sales channels.
•Ensured safety and healthy work environment
•Prepared administration and technical systems reports.
During my studies I emphasized the theory vs the practice, in such a way that I presented a project in the company where I worked to implement an internal audit system that involved quality, prevention of labor risks and sustainable development.