Giovanni Masangkay

Prepared and issued customer quotations based on specific requirements.
Processed Sales Orders in alignment with approved quotations and customer Purchase Orders.
Coordinated with Engineering and Production departments to implement
requested product modifications.
Identified sales opportunities through a strong understanding of customer needs.
Resolved customer complaints and delivery issues promptly to ensure high levels of satisfaction.
Liaised with customers regarding orders ready for collection.
Collaborated with Engineering, Production, Accounts, and Purchasing teams to meet delivery timelines and client expectations.
Worked closely with the Regional Sales Manager to handle special discount
requests.
Followed up with customers on submitted quotations to secure potential orders.
Generated monthly sales reports detailing received orders and issued quotes.
Maintained accurate records of customer interactions and transactions in CRM systems.
Proficient in using ERP systems to manage quotes, sales.

Follows fire pump controller project plans provided by the engineering department to execute all production functions, that include lay out and mounting, electrical wiring, soldering, box preparation and final assembly.
Verifies kit of materialsfor each projectto ensure that all required materials as per the project’s BOM are available.
Selects appropriate components and installthem on the mounting plate as per pre-engineered plan and instruction.
Verifies panel mounting plates.
Follows standardize electrical schemes and instructions provided by the engineering department to execute the electrical wiring connection between the components installed on the panel plate
Complete any specialmounting instructions ordered by the costumers.
Performs wiring control, power wiring or basic added options as requested.
Prepare controller box preparation and cabling of all panel plates.
Executes mechanical assemblyof plates in the controller box.
Performs final assembly, which includes interconnection, power wiring, transformer wiring, emergency handle installation, handle mechanism installation and installation of labels.
Perform in-depth electrical acceptance of completed controller and high potential isolation testing.
Testing the wholeassembled product using test bench.
Checking the whole productand release it for packing.
Calibrating the voltage, currentand the desired pressure settings of the customer.
Checking resistance, continuity, voltage, current and different parameters in electrical components of the fire pump controller.

Performed the maintenance and repairing of the machine with high qualityto meet the satisfaction of the customer.
Assists clients to resolve after sales problems and provide ongoing support.
Answertechnical questions and provides technical information (drawing, manual, dimensions) on the machines.
Check and update the latest softwareversion of the machine.
Performed calibration or maintenance of the machine.
Resolves technical problems for machines under warranty by directly communicating troubleshooting solutionsto customers or by going directly to the sites.
When required, will provide onsite training for the operatorand foreman.
Prepared quotation for the repairing and for requiredspare part to be replaced.
Coordinates the repair, testing and shippingof the returned machines.
Follows up regularly with the customer about the effectiveness of suggested troubleshooting,
warranty issues, spare parts, replacement for the machine.
Performed monthlyinventory for the spare partsand needed parts for the service department.
Make a monthly accomplishment report.
Performed any other task required by the Operations Manager or After- Sales Manager.

Maintaining the quality of the product to be deliver to the customer.And perform the minor and major repair of the company.