Sr Technical Project Manager
Panasonic Avionics Corporation
Total years of experience :19 years, 10 Months
Responsibilities:
❖ Established software engineering tools, standard and process.
❖ Oversee multiple projects across all phases of development.
❖ Managed technical risks.
❖ Gathered requirements and advised the business team regarding the solutions for the business.
❖ Worked with Solution Architects to arrive at technical decision.
❖ Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects and ensuring continuous improvement
❖ Coordinated all activities on behalf of the client ensuring a seamless single point of contact for all services requiring immediate support were met Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements.
❖ Established tracking measures / milestones for tracing project status through proper budget management.
❖ Worked with various vendors who are in Switzerland, Italy, UK and US
❖ Scrutinised the project approach and obtained business requirements
❖ Formulated effective project schedule to assure efficient release and implementation by reviewing project efforts / cost and claim financial approval from management.
❖ Developed the tracking measures and milestones, tracked ongoing project progress and controlled the budget
❖ Evaluated the project efforts & cost and bagged financial approval from the management
❖ Executed project closure activities, emailing archive metrics, perform lessons learned, gather final cost figures and place project documentation in repository
❖ Organise and assist with customer workshops and customer project meetings
❖ Manage internal Project Board meetings
❖ Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
❖ Initiated and implemented test automation project which reduced time cost and improved quality of projects
❖ Client's highest recognition and appreciation for Successful integration/installation of companies’ product on customer site (Switzerland). This was achieved by my extensive coordination and relationship building with internal and external stakeholders
Responsibilities:
❖ Worked with the team to determine business requirements, map the (Statement of Work) price proposal and attained all appropriate approvals as defined in the account procedures; scrutinized the project approach and business requirements
❖ Ensured stakeholder management (Internal, Client and Vendor Personnel)
❖ Conducted weekly status meetings with project stakeholders from customer as well as IBM management
❖ Developed the tracking measures and milestones, tracked ongoing project progress and controlled the budget
❖ Evaluated the project efforts & cost and bagged financial approval from the management
❖ Created the project schedule and ensured project release/ implementation management
❖ Performed risk analysis using GS Risk tool; determined, tracked and mitigated risk & issues using RPM/ RTC tool
❖ Successfully managed change requests: used financials forecasting tool to predict the project cost/ revenue
❖ Led project closure activities, entailing archive metrics, perform lessons learned, gathered final cost figures and placed project documentation in repository
❖ Managing recruitment, selection and staffing of personnel
❖ Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
❖ Report on project success criteria results, metrics, test and deployment management activities
❖ Resolve project issues arising through all project phases from initial design through approval, implementation, deployment, commissioning and acceptance.
❖ Identification and early escalation of risks at the right time to minimise negative deviation or customer dissatisfaction
❖ Acted as Appraisal Team Member in CMMI Certification for IBM Vodafone Australia
❖ Developed Project Financial Tracker Tool to manage project financials efficiently as well as implemented and managed Segregation of Duties (SOD) matrix
❖ Client's highest recognition and appreciation for Successful integration/installation of companies’ product on customer site (Switzerland). This was achieved by my extensive coordination and relationship building with internal and external stakeholders
❖ Represented IBM and performed as Service Delivery Manager for 4 years at client’s location in Sydney, Australia
❖ IBM Manager’s Choice Award - 2014 for the excellent work performed across all projects managed through the years with Zero post production issues
Responsibilities:
❖ Offered support of the applications by closely working with business and offshore team.
❖ Ensured monthly reporting to the client is based upon the metrics provided by Service Level Reporting Group.
❖ Conduced risk identification, analysis and response planning.
❖ Played a vital role as IBM Incident and Problem Manager.
❖ Created incident report and presented root cause analysis.
❖ Maintained positive relationship with customer. ❖ Accountable for Business Controls and Compliance like SOD, UAL, DS&P & Risk Management.
❖ Functioned as a communication focal point between the Client/Service Delivery.
❖ Developed system stability during Critical Client Cycles as well as created forecast for the domain. ❖ Ascertained RAID tracking in RPM/RTC tool.
❖ Delivered on service improvement plans to enhance quality of service & service delivery effectiveness.
❖ Carried out meetings with the clients regarding the issues reported as well as created reports on daily, weekly and monthly basis for assessing the bug fix status on the portals.
❖ Handled the onsite - offshore coordination as well as managed financial planning and control for the projects/domain.
❖ Distinction of being the central point of contact for the client, 24x7 for any major incidents and also engaging in the delivery teams.
❖ Devised the application maintenance cookbook which was being used organization wide.
❖ Managed the resource management and appraisal process.
❖ Adhered to the quality parameters if followed within the team and attended various audits internal & external both, including CMMI.
❖ Managing customer relationship and acting as single point of contact for resources and escalations
❖ Identify project resource requirements both personnel and equipment and liaise with departmental managers regarding project resource allocation.
Responsibilities:
❖ Involved in requirement gathering,
❖ Wrote scope definition
❖ Worked on low level design of projects.
❖ Involved in development.
❖ Mentored the team members to identify what automation can be done in application which will help us to provide better services to the client.
❖ Participated in various audits.
❖ Ascertained that all processes are followed, and artifacts are stored in central repository