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Girlie Bergonio, Senior Administrative Officer

Girlie Bergonio

Senior Administrative Officer ·Al Mutawa & Sahni Company

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 16 years, 4 months

Senior Administrative Officer

March 2023 - Present

Al Mutawa & Sahni Company

Kuwait

March 2023 - Present

• Lead and mentor the administrative team, fostering a positive and collaborative work environment.
• Provide guidance and support to team members, ensuring their professional development and performance excellence.
• Monitoring and updating staff records
• Handling hotel and flights booking
• Maintaining File system and confidential contracts
• Handling Qatar office vehicle records and preparing invoices
• Handling WAWF System
• Preparing quotation as per customers’ requirements using Odoo system
• Preparing claims for supplier
• Responsible for recruiting, onboarding and off boarding.
• Preparing offers and contract for new employees.
• Received and inspected all shipment documentation for release.
• Monitored shipment ETA to ensure timely delivery.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

HR Admin Officer

February 2022 - Present

Gulf supplies & commercial services

Al Kuwait, Kuwait

February 2022 - Present

•Providing human resources services, recruiting staff
•Processing employees on-boarding and exit
•Updating records
•Enforcing safety and health policies.
•Provided Local HR support for Head Office
•Tracking and renewing Office Staff’s Visa’s and Driving Licenses
• Tracking and maintaining Leave record of Staffs
• Provides general administrative and clerical support.
• Project Coordinator, housing inventory and turn over
• Handling Gateway System for Vehicle department
• Maintains manual filling system.
• Provides general administrative and clerical support.
• Prepares correspondence and documents.
• Receives and sort mail and deliveries.
• Schedule appointments.
• Maintains appointment diary either manually or electronically.
• Organizes conference and meeting room bookings.
• Coordinates meetings and organizes catering.
• Monitors and maintains office equipment.
• Control inventory relevant to reception area.
• Perform all other related duties/assignment as needed.
Gulf

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Admin Officer

March 2019 - February 2022

Gulf Supplies & Commercial Services

Al Kuwait, Kuwait

March 2019 - February 2022

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Front Desk Officer

March 2015 - January 2019

Gulf Supplies & Commercial Services

Al Kuwait, Kuwait

March 2015 - January 2019

Prime Responsibilities
• Answers telephone, screen and directcalls.
• Greets persons entering organization.
• Direct persons to correct destination.
• Deals with queries from the public and customers.
• Ensures knowledge of staff movements in and out of an organization.
• Monitors visitor access and maintain security awareness.
• Maintains manual filling system.
• Provides general administrative and clerical support.
• Prepares correspondence and documents.
• Receives and sort mail and deliveries.
• Schedule appointments.
• Maintains appointment diary either manually or electronically.
• Organizes conference and meeting room bookings.
• Coordinates meetings and organize catering.
• Monitors and maintain office equipment.
• Control inventory relevant to reception area.
• Perform all other related duties/assignment as needed.
• Performed all required administrative supports for GSCS DFAC Project with Vectrus at US ARMY BASE KUWAIT.
• Performed administrative support for GSCS DFAC Project with URS at US ARMY BASE KUWAIT.
Chilis bar and Grill Restaurant-

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Front Of The House Team Leader

March 2011 - March 2015

Chilis Bar & Grill Restaurant

Al Kuwait, Kuwait

March 2011 - March 2015

Prime Responsibilities
• Followed the standard of the restaurant at all times.
• Preparing trainer’s monthly task
• Worked on Opening and Closing procedures of the restaurant.
• Ability to Operate Register System, makes change, and accurately conducts credit card transactions.
• Satisfying the guests/customers by taking care of the needs and orders.
• Giving a high quality training for the new team member
• Ability to account for all the monies (balance) at the end of each shift.
• Ability to calmly respond to angry or intoxicated guest and call the attention of the Manager.
• Setting up the Bar and dining area for the business.
• Making line check in the station where I assigned to ensure that the equipment and products are all good.
• Take orders and deliver food to the guest.
• Measure ingredients required for specific drink items prepared.
• Adheres to all company safety and sanitation policies and procedures.
• Perform all duties and responsibilities in a timely, effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Assist other team members as needed or when business needs dictate.
• Execute the standard of the company and Stand 100% of shift.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer Service Assistant

January 2004 - January 2005

Max’s Restauran

Philippines

January 2004 - January 2005

Prime Responsibilities
• Provide excellent services to customers at a restaurant.
• Greet and smile to our restaurant customers in a courteous manner.
• Assist customers to their table.
• Provide assistance and support to the restaurant staff/waiter and waitress.
• Take orders and serve drinks to the customers.
• Assist in serving quality food and beverages.
• Prepare billings for customers for the services offered.
• Maintain the restaurant premises in hygienic and cool condition.
• Ensure stimulatingly pleasant restaurant experiences to customers.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Cap College Foundation

April 2018

April 2018

Bachelor's degree, Business Administration

Kuwait

Nueva Ecija University Of Science And Technology

January 2007

January 2007

High school or equivalent, Bachelor in Science in Information Technology

Philippines

3rd year-undergraduate

Technological Institute Of The Philippines - Manila

January 2004

January 2004

High school or equivalent, Computer Engineer

Philippines

2nd year-undergraduate

Skills

Inventory Control
Expert
Inventory Control
Expert
Data Management
Expert
Data Management
Expert
Customer Service
Expert
Customer Service
Expert
Administrative Support
Expert
Administrative Support
Expert
Company Administration
Expert
Company Administration
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PRIME
Expert
PRIME
Expert
QUALITY
Expert
QUALITY
Expert
SAFETY
Expert
SAFETY
Expert
BALANCE
Expert
BALANCE
Expert
CLOSING
Expert
CLOSING
Expert
CREDIT
Expert
CREDIT
Expert
TRAINING
Expert
TRAINING
Expert
BILLING SYSTEMS
Intermediate
BILLING SYSTEMS
Intermediate
ADMINISTRATION
Beginner
ADMINISTRATION
Beginner
Inventory Control
Expert
Inventory Control
Expert
Data Management
Expert
Data Management
Expert
Customer Service
Expert
Customer Service
Expert
Administrative Support
Expert
Administrative Support
Expert
Company Administration
Expert
Company Administration
Expert

Languages

Arabic

Beginner

English

Expert