Marketing Coordinator
JA RESORTS & HOTELS
Total years of experience :6 years, 5 Months
• Attend and participate in any meetings as and when required : together with taking of and distribution of meeting minutes
• Responsible that all enquiries and internal paper work is responded to within 24 hours from receipt and all files are kept up to date.
• Check supplies on weekly basis and order all necessary stationary and office requirements and supplies.
• Create and handle PR’s store requisition in the CheckEam System.
• Responsible for the UPS courier slips, photocopy and forward originals to Accounts and files copies
• Daily collection and distribution of mails.
• Responsible on answering calls and take down notes and pass on telephone messages.
• Coordinate with Marketing Manager to monitor and reconcile budget variances
• Coordinate administrative activities related to quotations, PR’s, invoices and payments to suppliers.
• Coordinate with international representation office and sales managers for corporate giveaways, marketing collaterals required during international trade, shows, exhibitions and sales trips.
• Assist the Resident Manager as and when required
• Attend, minute and participate in Front Office meetings
• Assist with Reception work when business levels require
• Use discretion when dealing with guest enquiries handle problems or complaints in an efficient and professional manner without detriment to the Hotel and its reputation.
• Ensure all files are in order and available for any reference
• Maintain Front Office associate files
• Responsible for preparing the Front Office weekly schedule
• Prepare guest letters and when required
• Responsible in preparing the flight tickets request for all Front Office associates through Check Eam.
• Maintain long staying guest profiles
• Prepare Daily DTCM Guest Arrivals report on a daily basis and send to the Front Office Manager for submission.
• Maintain the hotel’s Internal Directory and send out updated version when necessary.
• Prepare stores and purchase requests for the Front Office Department through the Check Eam, ensuring sufficient stock on all items.
• Responsible in compiling and submitting the monthly Front Office training hours to Learning and Development department in timely fashion.
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed