Mary Gizelle Guerrero

IBS GROUP
Receptionist - August 2011 to present
Dubai Investments Park 2, Dubai UAE

• Receive incoming calls and transfer to the appropriate department to concerned
staff
• Meet and greet clients or visitors and assist them when inside office
• Monitor all incoming faxes, emails and all external communications ensuring that
they are sent to the appropriate client or employee within the company.
• Responsible for all shipment sending like documents, courier service booking,
tracking and arrival notification
• Receiving courier packages, checking documentation and notifying employees of package arrival
• Responsible for release of cheques and keep records of cheques collected
• Managing office supplies; storage and keeping records of issued stationery items;
• Update Purchase officer of stationery inventory; Report if there is a need to purchase items.

BELL CANADA ( Stellar Global Solutions Philippines)
Customer Service Representative - August 2009 to March 2011
Quezon City, Philippines

• Provide support to the team, ensuring all service objectives are met
• Responsible for customer service. Duties include answering customer queries,
problem solving and providing detailed information
• Taking Supervisory calls; submit to customer's concerns & needs to further
customer service satisfaction.

BroadLine Solutions Philippines
Team Participant ( Web Development) March 2009 to July 2009
Marikina City, Philippines

• Schedule meeting with clients to discuss preferences on Web development
• Book conference rooms or outside venues for each meeting
• Assist in Website Layout & Design