غلاديس Maguad

• Provides excellent customer service to patients, making bill and assisting them to designated department. Promote friendly environment in accordance to being polite and courteous.
• Manages patient’s concern and problems.
• Arranges patient’s appointments and meetings to various departments.
• Provides high proficiency on handling confidentialities and secrecies of the company and patients.
• Updates and maintains patient’s data as required.
• Provides clerical assistance as needed. Coordinated clerical functions of filing system.
• Provides full administrative support in the marketing and accounting department.
• General Clerk and administrative support for insurance administration organization.
• Prepares sales report, patient’s appointment summary and cash flow report on a daily basis.

SECRETARY
Sheraton Hotel & Towers Kuwait
Kuwait City
December 2010 - April 2011
* Ensures knowledge of staff movements IN and OUT of the organization. Monitors overtime and prepares payroll. Preparing Daily staffing schedule for daily functions.
* Schedule/Organize appointments and meetings whenever required.
* Provides word-processing, secretarial support and other internet research tasks if required.
* Creates purchase request for the market items needed in the kitchen.
* Preparing and distributing memos for all Kitchen Outlets and other Department whenever needed.
* Provides administrative assistance to the Culinary Director at all time.
* Performs all normal secretarial functions and data entry as directed by the Culinary Director.
* Interfaces with other departments / sections on administrative matters.
* Maintains speed and accuracy so as to operate in highly efficient manner.

BRANCH SUPERVISOR
Quorum International Inc.
Quezon City, Philippines
June 2009 - July 2010
* Oversees the daily operations of a retail establishment and profits. Overseeing the daily work of subordinate employees and ensuring that customers have a pleasant shopping experience and completing many other duties necessary to run the store in an effective and efficient manner.
* Oversees the hiring and maintaining of personnel, must see to it that each individual is adequately trained to fill their job title and supervise the work that they do throughout their employment at the store.
* Checks the inventory on a frequent basis and make sure that orders are in when they are supposed to be. In addition to checking retail store stock and ordering goods, responsible also for paying for the goods which are ordered as well as keeping track of how much is spent on procuring the goods.
* Handles occupational safety and employee relations within the store and relates any issues back to the head office.
* Handles advertising and promotional aspects.
* Accounting and treasury functions such as accounting for income, paying expenses, compiling and maintaining financial records, money management and cash flow control.

* Achieves territory sales and revenue targets.
* Manages relationships with existing key customers and partners.
* Establishes relationships with new customers.
* Creates potential projects. Increasing sales volume through direct sales effort in assigned accounts.
* Formulates a strategic plan with clear objectives and actions.
* Manages accounts and ensuring that they are kept informed of any changes within the organization, services and products.
* Responsible for maintaining a sale forecast summary for current accounts and prospects, providing a clear indication of potential business both quarterly and beyond.
* Responsible for providing input to senior management on customers and competitive trends.

BRANCH MANAGER
Going Straight Salon Inc.
SM City Fairview
Philippines
August 2007 - December 2008
* Direct supervision of the assigned outlet. Oversee, monitor and address outlet operational concerns on a daily basis. Ensuring that outlet operates smoothly. Proper handling and checking of funds and sales, products, equipment requirements, manpower, facility maintenance as well as security-related concerns.
* Recommends and come up with marketing strategies and promote aggressive moves to achieve marketing objectives as initiated by Management.
* Customer Relations. Ensuring that quality service is accorded at all times to customers. Handling of customer complaints and effecting possible solutions immediately.
* Ensures compliance to inventory and asset management standards.
* Employee concerns and development. Ensure personnel compliance to establish service standards, company rules and regulations. Provide counseling where and when necessary. Provide recommendations and make necessary arrangements for the training needs of personnel.
* Assists Top Management in validating sales reports and data for effective planning.
* Ensures that company rules and regulations are complied with subordinates. This includes submission of reports relative to violations committed, whether technical or behavioral.

RECEPTIONIST
Going Straight Salon Inc.
Congressional Avenue
Philippines
September 2006 - August 2007
* Direct contact to the Branch Manger.
* Prepares weekly and daily report.
* Answer E-mails, take calls and messages.
* Deals with all clients' inquiries, giving information and taking reservation. Handling customer complaints.
* Responsible for keeping updated information about all promotion in the Salon.
* Encodes all products and services rendered.
* Operates and manage POS, cash handling and deposits cash in daily basis.
* Manages inventory of products.
* Manages administrative work such as handling business permits and other related concern.


COMPETENCIES & SKILLS
* Proficient in MS Office (Word, Power-Point, Excel & Microsoft Outlook)
* Excellent English communication skills-written/verbal
* Strong managerial skills and ability to work under pressure
* Organized, Analytical, Customer Oriented, Systematic and Fast Learner