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Gladys Maina, Household Service Assistant

Gladys Maina

Household Service Assistant·PRIVATE EMPLOYEE

United Arab Emirates

Diploma, MASS COMMUNICATION

Work experience

Total years of experience: 6 years, 0 months

Household Service Assistant

January 2023 - December 2025

PRIVATE EMPLOYEE

Dubai, United Arab Emirates

January 2023 - December 2025

• I supported household clients with daily service needs, ensuring
comfort, organization, and professional service delivery.
• I communicated clearly with employers to understand
expectations, schedules, and priorities, improving satisfaction
and trust.
• I managed time-sensitive tasks, resolving issues quickly and
maintaining high service standards.
• I maintained confidentiality, professionalism, and consistency in
client interactions.

Company industry:
Personal Care Centers

Customer Service Assistant

January 2020 - December 2023

JAVA HOUSE KENYA

Nairobi, Kenya

January 2020 - December 2023

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Kenya Institute of Mass Communication (KIMC)

January 2019

January 2019

Diploma, MASS COMMUNICATION

Kenya

Naaro high school

December 2016

December 2016

High school or equivalent, Hospitality

Kenya

Skills

COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EMPLOYEE SATISFACTION
Expert
EMPLOYEE SATISFACTION
Expert
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
JOURNALISM
Intermediate
JOURNALISM
Intermediate
MASS COMMUNICATION
Intermediate
MASS COMMUNICATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
RAPPORT BUILDING
Intermediate
RAPPORT BUILDING
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Expert
CUSTOMER EXPERIENCE STRATEGY CX
Expert
Teamwork
Intermediate
Teamwork
Intermediate
Adaptability
Intermediate
Adaptability
Intermediate
Hospitality
Intermediate
Hospitality
Intermediate

Languages

English
Expert
Arabic
Intermediate
Swahili
Beginner

Hobbies

  • relationship building
  • Cultural interaction
  • Personal development in hospitality and service roles
  • Team collaboration activities
  • Improving customer experience standards