Head of HR
Concern Worldwide, Kenya, Somalia/Somaliland
Total years of experience :27 years, 9 Months
Responsible for providing HR oversight in Kenya, Somalia and Somaliland Programmes by planning, directing and advising the Human Resource and Administration functions in line with Concern strategic framework and Labour Laws in countries of operation, ensuring continuous development and application of resultant procedures for effective people management.
Achievements:
•Do close monitoring of HR and Administration budgets to ensure donor compliance and manage both overspend and underspend in good time
•Conducted Job Evaluation for both Kenya in 2015 and Somalia/Somaliland in 2016 where I led in the process and ensured smooth implementation of the results. In this process we revised job descriptions across all levels and categories. Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position
•Reviewed the HR Manuals and the HR Strategy for Kenya. Currently working on the review for Somalia/Somaliland to ensure compliance
•Managed to improve the Performance and Development Review turn around in Kenya Programme from 21% by deadline to 65% within two years
•Helped develop and spearheaded the implementation of Human Resources Information System
•Worked with Senior Management to introduce Medical Scheme for Somalia and
Kenya Programme
•Field Operations in Nairobi informal settlements, Marsabit, Moyale & Kisumu
•Supported Partner Organizations/Sub grantees
•Supported Somalia programme in Kenya
Function:
Worked in strategic partnership with staff and management to offer guidance, build skills, grow confidence, encourage inclusiveness and diversity and promoted Concern’s values for continuous performance improvement and ultimately for the achievement of Concern’s overall objectives.
Achievement:
•Introduced Human Resources Information System in Kenya
•Closely monitored HR and Administration budgets and managed both overspent and underspent in good time
•Emphasized and followed up on the on the job training to ensure objectives are met
•Finalised the HR strategy, disseminated and implemented
•Initiated the development of guidelines for Consultants and Casual employees recruitment
•Reviewed administration guidelines for both International and National staff
•Reviewed the HR Manual. Last reviewed in 2008
•Improved on the induction package for new staff
•Reviewed and in the process of implementing the HR Strategy for Kenya Programme
•Provided leadership, guidance and assistance to Concern Kenya Programme offices on administrative issues
Field operations in Nairobi informal settlements, Daadab Refugee Camp, Nakuru & Marsabit
•Supported Partner Organizations/Sub grantees
Promoted to fulfill a broad range of HR functions, among them recruitment and staff development, administering benefits, overseeing staff relations and managing HR records, ensuring compliance of policies and procedures.
Achievements
•Worked to improve the lead time in recruitment from up to six months to at least one month
•Reviewed the Employment Contract to reflect changes as per the Employment Act, 2007
•Reviewed and updated the Staff HR Handbook to comply with Employment Act, 2007 and reflect other changes within the organization
•Worked on the first draft of HIV Work place policy review
•Introduced staff exit preparation i.e. training and counseling services
•Developed and implemented Occupational, Health & Safety policy and Code of Conduct Policy
•Implemented a Partnership Capacity Building Strategy in liaison with Assistant Country Director Programmes and the Partnership Finance Manager
•Introduced e-learning (LiNGOs)to staff in liaison with the Country Director
•I coordinated health fairs to promote employee
Dadaab, Nakuru, Marsabit and other Nairobi urban emergencies
Provided administrative, logistical and programmatic support to the emergency programme.
Supervised and managed all administration staff overseeing their performance and delivery of the function to ensure smooth running of the Programme
Roles and Responsibilities
•Supervised and managed admin staff
•Devised and conducted induction programs for new staff
•Ensured all expatriates were issued with the required visas and work permits and that these were renewed as necessary within the prescribed deadlines
•Spearheaded the activities of staff welfare group, external SACCO registration, coordinated loan applications and ensured that the regulations and rules were adhered to
•Managed and maintained departmental expenditure within agreed budgets and ensured that the expenditures were in line with the donor requirements
•Maintained leave records for international and national staff; ensuring that the leave schedule was updated periodically
•Prepared departmental monthly report and submitted to the Country Director
•Liaised with the HR Manager on the management of the Staff Personal Pension Scheme and ensured that all new and existing staff members were updated on their membership and exiting staff got there Provident Fund cheques on exit
•Coordinated recruitment, induction, posting and supervision of all local volunteers and interns and facilitated the required procedures for their exit.
Achievements:
•In collaboration with the management worked on and implemented quarterly all-staff meetings for team building & programme, HR and other updates
•Improved the process of Volunteer recruitment and exit among the changes were induction of volunteers/interns and submission of monthly reports to respective departments with a copy to the Admin office
•Introduced monthly staff leave updates to keep staff informed of their outstanding leave days and address any emerging complaints in good time
•Revived staff welfare in the organization
Supervised four admin staff
•Supported recruitment process by contacting interview candidates, checking up references and conducting pre-assignment briefings and prepared routine correspondence such as regret letters, faxes, memoranda and reports
•Maintained leave records for international and national staff; updating them accordingly
•Ensured staff had all the statutory documents - NHIF, NSSF, PIN numbers
•Medical scheme - ensured timely addition and deletion of insured staff members;
•Made travel bookings with the travel agency for National and Regional staff and ensured the arrangement of most economic and appropriate route
•Organized workshops, retreats, conferences and followed up on payments for the various finance requests
•Handled all utilities for the expatriates, that is, lease renewals, rent payments, water and electricity bills, house telephone bills where applicable etc.
•Liaised with the HR Manager on the management of the Staff Personal Pension Plan and ensured that all new and existing staff members were updated on their membership and got their Provident Fund Cheques on exit
•Prepared administrative results-oriented work plans and monthly reports
•Recruited and supervised volunteers
•Assisted with Visa and work permit arrangements for international staff members
Achievements:
•Reduced the lead time in getting back to interview candidates after interview from never happening to one day after the interview
•Improved on timely update of the staff medical records
•Always up to date and did not experience issues of un paid utility bills and or delay in non-renewal of contracts
Conducted social work activities for the Rescue Centre working as part of a team to ensure the target groups were being addressed. Facilitated the admission and assessment of emergency cases, conducted home/follow up visits of target beneficiaries, made contact with children’s home in and out of Nairobi and assisted in placing of beneficiaries in these institutions, conducted children needs assessment, ensuring efficient maintenance of case management records, updating and maintaining accurate data and information among others.
charge of recruitment of all staff members, supervised 32 employees (teaching and non-teaching staff) and handled all staff relations issues, maintained personnel records, conducted orientation and training for new employees and handled leave of absence and attendance records. Provided senior management with daily updates on competition/offers, fee structures among other things as well as supervising and handling student’s affairs both academic and social. Was in charge of finance department, students registration and fee payment checks
I was head of recruitment, personnel and staff welfare, managed and supervised 16 employees in head office and four (4) Branch Managers in four branches - Machakos, Nakuru, Nyeri & Mombasa which also entailed overseeing the branches. I oversaw cash registers, verified receipts, handled all bank deposits and monitored monthly budgets, represented the Managing Director in meetings and had a direct working relationship with insurance companies and their representatives.
Achievements:
•Introduced a recruitment system and professionalism in handling of employees
•Created high level of trust by clients which increased the number of clients from less than 100 to over 1, 000 clients in a period of five years
•Due to high integrity, I was entrusted with the repayment of accrued premiums to principal insurers
•Established work schedule for employees during weekends and holidays to ensure smooth running of the office without compromising service to clients
•Suggested and implemented computer system enhancement which improved operational efficiency
charge of medical, personal accident and other insurances - ensuring timely addition and deletion of insured members; maintaining accurate, updated HR records and organizing all types of insurance cover.
•Maintained all staff contracts, and made any necessary amendments in good time.
•Supervised HR/Admin Assistant to ensure all expatriates had necessary legal documents
•Handled all employee relations issues
•Provided statistics needed and other HR related returns.
•Prepared monthly payroll
•Ensured compliance with all statutory requirements and briefed key programme in new requirements;
•Liaised with other NGO’s regarding current HR issues and concerns;
•Administrated the recruitment process by contacting interview candidates, checking up references and conducting pre-assignment briefings.
Certificate
Credit
Second Class Honours (Upper Division)
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