Cafe in Charge
Premium Café LLCAl Karama St. Ministry Of Economy
Total years of experience :12 years, 2 Months
Schedule all activities for restaurant staff according to guidelines and ensure proper uniform of staff at all times and provide assist to all guest and administer all requirements for meals.
•Maintain all restaurant equipment and records and ensure compliance to all standards and perform work according to hotel policies and procedures.
•Supervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response.
•Collaborate with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations.
•Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.
•Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment and recommend required repairs.
•Welcomes, greets, assisting and interact with the guests.
•Answering calls and inquiry of the guests and make reservations.
•Assisting the guest in their preferred seats and tables.
•Prepare coffee like cappuccino, latte and other kinds of hot drinks.
•Prepare cold drinks such as fresh juices, frappes and mocktails.
•Preparing sales report and monthly inventory reports.
•Perform various financial activities such as payroll, cash handling, and deposit preparation.
•Resolve customer complaints regarding food and beverage service.
•Forecast staff, equipment, and supply requirements based on inventory consumption.
•Ensure overall guest satisfaction.
•Perform other duties as requested by management.
Answer phones and operate a switchboard.
•Route calls to specific people.
•Answer inquiries about company.
•Greet visitors warmly and make sure they are comfortable.
•Call persons waiting for visitor and book them a room to meet in.
•Schedule meetings and conference rooms.
•Make coffee and set out food.
•Ensure reception area is tidy.
•Coordinate mail flow in and out of office.
•Coordinate office activities.
•Handle phone calls from people calling in sick.
•Gather personal and insurance information.
•Hand out employee applications.
•Arrange appointments.
•Cash out people when necessary.
•Validate parking tickets.
•Give visitors badges and direct them to where they can sign in.
•Issue parking passes.
•Send email and faxes.
•Collect and distribute parcels and other mail.
•Perform basic bookkeeping, filing, and clerical duties.
•Prepare travel vouchers.
•Take and relay messages.
•Update appointment calendars.
•Schedule follow-up appointments.
KEY COMPTENCIES
•Identifying and addressing customer needs.
•Building and maintaining good relationships with customers.
•Following instructions and seeking advice if required.
Completed the diploma in Hotel and Restaurant Management and obtain certificates from on the job trainings, seminars and internship.
Studied Bachelor of Arts in Kindergarten Education but undergraduate. I finished only 3 and half years due to financial problem.