Assistant Executive Housekeeper
His Highness Shiek Khalid bin hamad Al Khalifa Palaces
Total years of experience :20 years, 4 Months
In-charge of daily operations for the female section of the Palace
Supervise and coordinate the daily service requirements of the Personal Service (butlers & nurses), F&B, Housekeeping, Laundry and Private Villa departments.
Ensure that the services provided in the Palace are of the highest quality and conform to Royal Family and guest wishes.
Assigned duties, inspect work and service delivery, investigate any complaints and suggest corrective action to management including Staff attendance, training, coaching and performance.
Participate in the purchasing of supplies and equipment, and conduct monthly stock takes. Together with management, including Monthly stock and breakage reports.
Screen new applicants, train new employees and institute disciplinary action of employees as may be required.
Plan and coordinate function / banqueting set-up & breakdown, washroom service and execution.
Plan and coordinate guest visitation formalities including Oudh / baghur, welcome party / doorman service, washroom and farewell service.
Routinely inspect all palace areas to ensure that they are correctly set-up, neat and prepared for use.
Alert Management to any & all complaints received from Royal Family members or guests.
Report maintenance faults / jobs to appropriate personnel and complete maintenance log book accordingly.
Provide commentary on monthly consumption of supplies to assigned outlets.
Ensure that the reputation & integrity of the Royal Family members, the Royal Court and palace operations are beyond reproach in their dealings with their various stakeholders.
Maintain a high standard of personal appearance, personal hygiene and professionalism.
Maintain absolute confidentiality of Royal Family, palace and Security affairs
and Responsibilities
Taking part and Supervising of all department duties in general that includes of Front Office, Guest Relations, Housekeeping, Operator, Concierge, Order Taker, Cashier, and Food & Beverage Service along with the concepts of Traditional and 24hour Personalized Butler Services.
Responsible for accounts of the Guest during their stay, (check in and check outs)
Bears a full and comprehensive knowledge of the hotel that includes all department services and outlets.
Is a continual source of assistance and information to the guest.
Ensures that the Villa are maintained and service as required as well as assisting and organized guest itineraries and requirements.
Co-ordinate Laundry & Pressing collection & delivery as well as providing packing and unpacking service.
Ensures the guest satisfaction.
Taking part and Supervising of all department duties in general that includes of Front Office, Guest Relations, Housekeeping, Operator, Concierge, Order Taker, Cashier, and Food & Beverage Service along with the concepts of Traditional and 24hour Personalized Butler Services.
Bears a full and comprehensive knowledge of the hotel that includes all department services and outlets.
Is a continual source of assistance and information to the guest.
Ensures that the suites are maintained and service as required as well as assisting and organized guest itineraries and requirements.
Co-ordinate Laundry & Pressing collection & delivery as well as providing packing and unpacking service.
Ensures the guest satisfaction.
Assuring to meet the Leading Quality Assurance during arrival such as Room Orientation and Laundry Pickup and Delivery.
Maintains full control of private bar replenishment, control & ordering of stock
Responsible for the Coffee Machine and Tea- set up in the Guest Room
Full responsible of Amenity placed during Arrival, Special Occasion such as Honeymooners set up, etc., Special Turndown.
Responsible for collecting and delivering Guest Laundry
Responsible for Morning Service and Turndown Service cleanliness of all Guest Room
Ensure that all on call items has to be deliver in Guest room upon requirement
Duties and Responsibilities
Royal Villa Butler
Butler Coordinator Agent
Responsible for checking villa before guest check in
Bears full understanding & knowledge of all in room/suite services, amenities, functions & systems. Responsible as a source of help, assistance & information to all guests in the villa
Possess working knowledge of the Hotel Operating System (Fidelio Opera).
Builds a thorough report with all in- house guests and maintain interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files.
Ensures that all procedures and responsibilities relating to the arrival stage, during the stay until departures stage procedures are adhered to.
Prepare guest literary and assisting guest with various needs to make their stay the most memorable.
Responsible for the Butler Pantry at all times and ensuring that the pantry is correctly stocked and maintained according to set standards.
Duties and Responsibilities
Assisting VIP’ guest in the Lounge
Private check in and check out of VIP guest
In charge of Rooms orientation and show a rounds
In charge of the Executive Lounge for the preparation of Arrival VIP’s
Answering all the inquiries regarding the Executive Lounge
Insuring Guest satisfactory to the service of the Lounge
Company: Infinite Network Solutions, Philippines
Position: Customer Support Officer (Technical Support)
Date: October 15, 2005 to February 15, 2006
Duties and Responsibilities (assigned in Front Office Desk)
❖ Answering all upcoming Phone Calls
❖ Troubleshooting Notebooks and Switches via phone calls
❖ Answering all inquiries before and after sales
❖ Receiving all deliveries, Encoding all in and out product
Serving His Highness and Her Highness with their family members
Making orders
Responsible in the internet room, Responsible in the theater room
Company: Prince Technologies Corporation (729 77 01 to 02, 729 37 57 to 58)
Position: Help Desk (Technical Support)
Date: June 16 2003 up to January 7, 2005
Duties and Responsibilities (assigned in Front Office Desk)
❖ Assisting visitors, clients, supplier
❖ Answering all upcoming Phone Calls
❖ Troubleshooting computer, laptops, server, switches, router, printers and all computer peripherals via phone to all the clients
❖ Responsible for the after sales services
❖ Making invoices, voucher, quotation and letters
❖ Servicing direct to the clients especially in the Central Bank of The Philippines, Universities, Call Center and Government Offices
❖ Responsible for the Inventory
❖ Making Schedule to all service Technicians
❖ Responsible for the in and out of the deliveries
❖ 24hrs on call in Acer Altos Server in Central Bank of the Philippines
❖ Specialized in Acer Products
College: UNIVERSITY OF MAKATI (2001-2003) Course: Industrial Technology (Major in Computer Technology)