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جلايزيل بانجا, Operations Support Supervisor

جلايزيل بانجا

Operations Support Supervisor·Alshaya Group

الكويت

بكالوريوس, nursing

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 1 أشهر

Operations Support Supervisor

أبريل 2019 - حتى الآن

Alshaya Group

الكويت، الكويت

أبريل 2019 - حتى الآن

1. Maintain internal systems to ensure quality and continuity of standards, including the delivery
of internal and external service level agreements.
 Consult throughout the brand to identify and optimize performance.
 Collect information to identify and optimize performance.

2. Compile research and feedback findings and develop opportunities to benefit the Business.
 Report and investigate key financial information for the operations team

3. Develop and implement systems and procedures to enhance department contribution to
business and overall security of assets and information in compliance with company policy and
local law.

4. Supervise a team within the Department.

5. Develop internal and external relationships and liaises with key areas to benefit the Business.
 Interface for operations, the link between Ops and Head Office
 Act as key output to operations
 Liaison with Functional department

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الخدمات المساندة

Restaurant Admin

يوليو 2014 - أبريل 2019

Alshaya Group

الكويت، الكويت

يوليو 2014 - أبريل 2019

Ordering and receiving store stocks.
Booking sales invoice.
Inventory and making monthly summary of store stock loss.
Managing PETTY CASH reimbursement and store cash flow.
Filing of documents and making emails to higher management on store updates and store daily / weekly reports.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
إدارية

Restaurant Supervisor

ديسمبر 2012 - أبريل 2019

Alshaya Group

الكويت، الكويت

ديسمبر 2012 - أبريل 2019

Manage store operation base on store needs of people (staff), product and performance.
Support team on customer service.
Manage customer complaint.
Delegating task to staff base on there strength and weaknesses.
Making sure that daily budget / sales is achieved by leading driving sales.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Assistant Team Lead and Subject matter expert

يناير 2011 - مايو 2012

Affiliated Computer Service -A Xeror Company ( HUMANA account )

الفلبين

يناير 2011 - مايو 2012

Supports agents, handles escalations, monitor the cue and works in conjuction with the team lead.
Embodies culture and best practices.
Give advice and guidance to agent on different insurance plans ( HMO, PPO, EPO, POS and Medicare Supplements )
Supports the Team Leader for any transition of insurance related process and for deployment of this changes to agents.
Gather feedback from agents on issues and challenges with the current policy and give recommendation to operation on potential improvement.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الإدارة

Customer Service Representative

مايو 2010 - يناير 2011

Affiliated Computer Service ( A Xeror Company )

الفلبين

مايو 2010 - يناير 2011

Level 1 trained agent - Performs verification of health insurance, providing health benefit information and authenticating authorization requirements for medical procedure.
Level 2 trained agent - Analyze claims and providing and assisting healthcare providers on the issues or status of their claims.
Level 3 trained agent - Provides detailed computation on how healthcare provider is paid according to the level of care or health care service that they are rendering.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Project Nurse

أبريل 2009 - سبتمبر 2009

Department of Labor and Employment with Collaboration to Northern Samar Provincial Hospital

الفلبين

أبريل 2009 - سبتمبر 2009

Perform hospital responsibilities to patient. Rotational duty in all areas of the hospital ( Emergency room, medical ward OB ward, private ward and pediatric ward )
Making detailed documentation of patients information and physician’s notes.
Rendered healthcare service to satellite clinic of the hospital in rural communities.
Implementation of healthcare programs of the Department of health in partnership with NSPH by attending medical missions in farplang areas and providing seminars and trainings.

مجال الشركة:
الرعاية المنزلية والتمريضية
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Part-time Lecturer

نوفمبر 2008 - مارس 2009

Montessori Professional College

الفلبين

نوفمبر 2008 - مارس 2009

As an educator, we are task to motivate students to do their best and extend their own personal limit by expanding upon previous knowledge and exploring new uncharted territory in order to increase the career oppurtunities and success in the future.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Pharmacy Assistant

يناير 2008 - يوليو 2008

Family Health and Beauty Corp. ( WATSONS Pharmacy )

الفلبين

يناير 2008 - يوليو 2008

Providing customer service by giving information regarding the medicines they want to buy as prescribed by their physician or if they don’t have prescriptions, we offer ideas as to what over the counter medicine to take based on their illness. We also performed multi- task duties such as receiving deliveries, inventory and cashiering.

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
غيرذلك

التعليم

University of Eastern Philippines

أبريل 2007

أبريل 2007

بكالوريوس، nursing

الفلبين

المعدل التراكمي (نسبة مئوية): 90%

المعدل التراكمي (نسبة مئوية): 90%

Taken up Bachelor of Science in Nursing.

Skills

Company Administration
Expert
Company Administration
Expert
General Administration
Expert
General Administration
Expert
Secretarial
Expert
Secretarial
Expert
Admin Assistant
Expert
Admin Assistant
Expert
Administration
Expert
Administration
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
Teamwork
Expert
Teamwork
Expert
Time Management
Expert
Time Management
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
Interpersonal skills
Expert
Interpersonal skills
Expert
Management skills
Expert
Management skills
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
Personal Motivation and Resilience
Expert
Personal Motivation and Resilience
Expert
Active listening
Expert
Active listening
Expert
ACQUISITIONS
Expert
ACQUISITIONS
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
Leadership
Expert
Leadership
Expert
Research and analytical thinking
Expert
Research and analytical thinking
Expert
CLERICAL
Expert
CLERICAL
Expert
Communication
Expert
Communication
Expert
Problem-solving
Expert
Problem-solving
Expert
Transferable skills
Expert
Transferable skills
Expert
Computer skills
Expert
Computer skills
Expert
Company Administration
Expert
Company Administration
Expert
General Administration
Expert
General Administration
Expert
Secretarial
Expert
Secretarial
Expert
Admin Assistant
Expert
Admin Assistant
Expert
Administration
Expert
Administration
Expert

اللغات

الانجليزية
متمرّس
التاغلوج
اللغة الأم
العربية
مبتدئ