Glenvielle Noronha

Halfords Retail Sites (
R447 Blackpool
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R564 Wrexham, R405 Northwich, R792 Stockport)
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Worked On-Site with Halfords Store for Router (Juniper SSR-130) Installation inside Server Rack, Removal of Old Cisco Router, Cable Management and Cable Endpoint testing. (Pre and Post checks done)

Working With TCS Global On-site ( Baxter / Vantive Medical )
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Managed Desktop Devices (hardware, software and connectivity) incidents through to resolution.
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Managed hard and soft break fix services for laptops and desktops.
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Worked with Service Desk calls Using Servce Now tool for User Desktop/Laptop Devices and incident data to identify and resolve Customer issues or Escalate further to higher Service Level Management
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Provided VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues when no other IT support team were available.
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Meeting Windows 10 Image deployment projects, troubleshooting issues and resolving technical challenges in deployement Via integrated tools such as MDT
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Troubleshooting PXE boot issues, Upgrades, Installation and Support for Hardware and Software at the desktop level

• Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment
• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
• Configure antivirus software to fully protect IT environment (ESET Protect Cloud)
• Initiate and complete Microsoft Windows server operating system updates.
• Checking Physical Servers in Rack is running and Pinging All Servers to verify Network Connectivity.
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Verifying Veeam Backups are running successfully (Incremental and Full Back up)
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Verifying NAS Drives are Online, Checking Space availability and RAID Array Health Checkup of all the server and NAS Drives
• Checking VPN Connectivity between Different offices (Sophos VPN)
• Expert with the navigation and settings of all the Office 365 Services (Office 365 Admin Portal and Admin Centers, Billing,
SharePoint Online, Outlook Web App, OneNote, OneDrive for Business, Office 365 Applications, etc.)
• Office 365 Exchange Online (mailbox management, mail flow, rules, migration, policies, archiving)
• SharePoint Online and OneDrive for Business (synchronization management, permissions, policies)
• Microsoft 365 Applications troubleshooting (activation and installation for Windows, Mac and servers, Outlook setup and
synchronization)
• Creation and Management of Users and Groups in Azure AD
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Azure Active Directory authentication for Azure File Share access to all users
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Azure site-to-site VPN connection and Public IP configuration
• Configure and Manage Backup using DPM and Azure backup server in cloud

• Installing, configuring, and deploying new PCs / Servers in UAE.
• Maintenance of Printers, Scanners, Q matic and DVR.
• Total control of IT Assets all over UAE and Overseas branches.
• Performs administration activities such as setting user accounts, roles, access, and privileges
• Maintaining Call Centre Cent OS Server in the backend and in the Front end with X Lite Software for Receiving and making calls.
• Supported all LAN, WAN and other networking systems and Configured routers and switches
• Responsible for Management, Maintenance, Optimization of Group Policies (GPO)
• Performed quarterly audits for the purpose of improving efficiency of systems in all Overseas BLS Centers
• Managed, deployed and Upgraded Symantec Endpoint Protection, deployed and upgraded client to improve the security of all
workstations.

• Being the first point of contact for IT issues.
• System Administration-Managing Users, Groups, Roles and Access Permissions.
• Making Sure all the Sites are Operational and having no downtime with the PCs/ Server/ Capture Box
• Creation, Management and Configuration of Virtual Machines and vSphere Client\[
• Troubleshoot network connectivity issues.

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Acting as the first point of contact for all IT & technical queries.
• Involved in the rollout of software updates and patches.
• Communicating with third party technical specialists.
• Provide secondary support for LAN administration.
• Deploying new hardware, server backups & evaluating new software & security risks
• Point of Sales Support (POS Till Machines) Linux Based OS-Cent OS
• Troubleshooting and repair of supported POS hardware

• User administration (setup and maintaining account)
• Maintaining system
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Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance
• Create file systems
• Install software
• Create a backup and recovery policy
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users