Glenvielle Noronha

1) Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment 2) Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals. 3) Configure antivirus software to fully protect IT environment (ESET Protect Cloud) 4) Initiate and complete Microsoft Windows server operating system updates.
5) Checking Physical Servers in Rack is running and Pinging All Servers to verify Network Connectivity.
6) Verifying Veeam Backups are running successfully (Incremental and Full Back up)
7) Verifying NAS Drives are Online, Checking Space availability and RAID Array Health Checkup of all the server and NAS Drives
8) Checking VPN Connectivity between Different offices (Sophos VPN) 9) Expert with the navigation and settings of all the Office 365 Services (Office 365 Admin Portal and Admin Centers, Billing, SharePoint Online, Outlook Web App, OneNote, OneDrive for Business, Office 365 Applications, etc.) 10) Office 365 Exchange Online (mailbox management, mail flow, rules, migration, policies, archiving) 11) SharePoint Online and OneDrive for Business (synchronization management, permissions, policies) 12) Microsoft 365 Applications troubleshooting (activation and installation for Windows, Mac and servers, Outlook setup and synchronization)

1) Installing, configuring and deploying new PCs / Servers in UAE.
2) Maintenance of Printers, Scanners, Q matic and DVR.
3) Total control of IT Assets all over UAE and Overseas branches.
4) Performs administration activities such as setting user accounts, roles, access, and
privileges
5) Maintaining Call Centre Cent OS Server in the backend and in the Front end with
X Lite Software for Receiving and making calls.
6) Applied OS patches and upgrades to counter potential threats to system
7) Diagnosed and resolved all technical issues related to hardware and
software
8) Supported all LAN, WAN and other networking systems and Configured
routers and switches
9) Responsible for Management, Maintenance, Optimization of Group
Policies (GPO)
10) Performed quarterly audits for the purpose of improving efficiency of
systems in all Overseas BLS Centers
11) Managed, deployed and Upgraded Symantec Endpoint Protection,
deployed and upgraded client to improve the security of all workstations.
12) Providing a high level of customer service at all times.

1. Being the first point of contact for IT issues.
2. Take ownership of reported incidents and follow them through to ensure they are completed.
3. Work within a virtual team to provide technical know how and incident support to staff
4. System Administration-Managing Users, Groups, Roles and Access Permissions.
5. Be responsible for any escalated calls from the wider team and ensure that these calls are resolved appropriately.
6. Monitor the availability of local and global systems through existing portals and log/resolve/ Escalate the issues
7. Perform other Duties as required by the management
8. Making Sure all the Sites are Operational and having no downtime with the PCs/ Server/ Capture Box
9. Creation, Management and Configuration of Virtual Machines and Clone using Vsphere Client
10. Customizing guest operating system on Virtual Machines.
11. Created DRS and Custom roles for users and Administrators
12. Highly Proficient in Microsoft Office Suite: MS PowerPoint, MS Excel, MS Word and MS Outlook
13. Accountable for installing, administering, and supporting company's internal LAN
14. Troubleshot network connectivity issues.

1) Responsible for diagnosing & resolving hardware, software & end users problems.
2) Acting as the first point of contact for all IT & technical queries.
3) Developing the infrastructure and systems to meet the companies’ needs.
4) Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
5) Involved in the rollout of software updates and patches.
6) Investigate specialist and complex IT support issues.
7) Communicating with third party technical specialists.
8) Configuring and managing backup & restore procedures.
9) Maintaining a wide range of computer hardware and software programmes.
10) Identifying & reporting on the budgetary implications of IT projects and upgrades.
11) Provide secondary support for LAN administration.
12) Responsible for allocating work to junior staff and induction training for new staff.
13) Deploying new hardware, server backups & evaluating new software & security risks.
14) In-depth knowledge of Microsoft Windows client operating systems, XP, Vista, 7 / Windows & Microsoft Office
15) Point of Sales Support ( POS Till Machines) Linux Based OS-Cent OS
16) Troubleshooting and repair of supported POS hardware
17) Kidbox Software Installation and Maintenance(Kidzania)
18) Installation of VM Ware ESXi Host.

1)identify the hardware and software needed to provide solutions to problems
2)assist in the customization and adaptation of existing programs to meet users' requirements
3)provide telephone, face-to-face and online support to customers
4)download and install appropriate software
5)connect users to networks and provide initial training in facilities and applications
6)talk with vendors and programmers
7)provide information relating to customers' hardware and software purchasing decisions
8)make sure users can use the equipment by providing personal tuition and self-help instructions
9)undertake housekeeping and reporting functions for the area of responsibility.