glint mido, Public Relation Officer pro

glint mido

Public Relation Officer pro

afaq group

Location
United Arab Emirates
Education
Bachelor's degree, Aircraft Engineer
Experience
11 years, 10 Months

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Work Experience

Total years of experience :11 years, 10 Months

Public Relation Officer pro at afaq group
  • United Arab Emirates - Dubai
  • My current job since January 2023

Liaise with Russian partners, work on projects as instructed.
Maintain project documentation, including contracts, change orders,
permits, and compliance records.

Coordinate and schedule resources, including labor, equipment, and
materials, to ensure timely project completion.

Facilitated the efficient clearance of government documents and work
permits, ensuring compliance with regulatory requirements.

Developed and maintained positive relationships with government
agencies, streamlining the approval process for documents and permits.

Coordinated closely with internal departments to gather necessary
information for document submissions, ensuring accuracy and
completeness.

Successfully navigated and resolved challenges related to government
regulations, demonstrating adept problem-solving skills.

Kept abreast of changes in legislation and policies, advising the
organization on potential impacts and ensuring proactive compliance

Build and maintain positive relationships with clients, addressing their
concerns and
needs promptly.

assistant operational manager at mr foam
  • United Arab Emirates - Dubai
  • January 2020 to January 2022

Worked with store manager to develop action plans to increase
performance and exceed sales KPIs.

Initiated inventory control measures to manage and replenish stock,
maintain costs and meet customer demands.

• Enforced company policies and guidelines for all employees.
• Accounts and banking transactions management
• Complaints and customer problems management
Facilitated the efficient clearance of government documents and work
permits, ensuring compliance with regulatory requirements.

Developed and maintained positive relationships with government
agencies, streamlining the approval process for documents and permits.

Coordinated closely with internal departments to gather necessary
information for document submissions, ensuring accuracy and
completeness.

Reservations Supervisor at Al Moaid Trading Company
  • Sudan - Khartoum
  • December 2018 to January 2020

Provided impeccable customer care through exceptional
communication skills and outstanding problem-solving abilities.

Managed customer check out processes with exceptional levels of
care.

Improved customer satisfaction scores through application of superior
conflict resolution and problem-solving skills.

Streamlined office operations activities, managing customer
communications, scheduling payments and tracking records and
documents.

Used expert sales and negotiation skills to secure bookings, providing
excellent levels of customer care throughout.

Improved customer satisfaction rate by maintaining friendly and
knowledgeable approach to surpass customer expectations.

Build working relationships with others, both internally and externally
to achieve the goals of the company.

I have an experience working with CRM software (Salesforce) to handle
customers database and following up with them

Aircraft Engineer at Aviation development services
  • Sudan - Khartoum
  • March 2015 to December 2018

Khartoum, sudan -Remove Panels cleaning fuel tank.
• Remove and check fuel filter.
• Remove door landing gear.
• Change engine Oil filter.
• Change Hyd.
• Oil filter.
Greasing flaps mount AircraftMaintenanceTechnician,
Aviationdevelopmentservices - Khartoum, sudan.

Maintained relevant qualifications for optimised training and
development.

Reduced product waste by eliminating excess and obsolete inventory
and tracking order refills, revenue and upcoming sale opportunities.

Used multilingual expertise to improve communication skills resulting
in positive customer feedback.

• Assisted with aircraft and equipment transport and movement.
Maintained repair logs to document all corrective and preventive
aircraft maintenance

Aircraft Maintenance Technician at Azza Aircraft Maintenance Cente
  • Sudan
  • July 2013 to August 2013

Used expert sales and negotiation skills to secure bookings, providing
excellent levels of customer care throughout.

Improved customer satisfaction rate by maintaining friendly and
knowledgeable approach to surpass customer expectations.

Build working relationships with others, both internally and externally
to achieve the goals of the company.

I have an experience working with CRM software (Salesforce) to handle
customers database and following up with them

Khartoum, sudan -Remove Panels cleaning fuel tank.•
Remove and check fuel filter.•
Remove door landing gear.•
Change engine Oil filter.•
Change Hyd.•
Oil filter.•
Greasing flaps mount AircraftMaintenanceTechnician,
Aviationdevelopmentservices - Khartoum, sudan.

Maintained relevant qualifications for optimised training and
development.

Reduced product waste by eliminating excess and obsolete inventory
and tracking order refills, revenue and upcoming sale opportunities.

Used multilingual expertise to improve communication skills resulting
in positive customer feedback.

Assisted with aircraft and equipment transport and movement.•
Maintained repair logs to document all corrective and preventive
aircraft maintenance.

CustomerService Agent at Zain - Sudan
  • Sudan - Khartoum
  • March 2004 to July 2007

Performed in-depth research to answer more complex questions.
Acted as the first point of contact for customer issues and queries,
resolving effectively and efficiently.

Ensured customer orders were dealt with in a secure and timely
manner.

Delivered consistently excellent customer service to guarantee a
positive first response on services.

Communicated with vendors regarding back order availability, future
inventory and special orders.

Liaised with customers, management and sales team to better
understand customer needs and recommend appropriate solutions.

Generated sales and inventory reports in Excel with data from variety
of sources, maintaining accuracy rate.

Education

Bachelor's degree, Aircraft Engineer
  • at National Aerospace University Kharkov Aviation
  • August 2014

: Aircraft of Maintenance,

Bachelor's degree, Russian
  • at Kharkov National Academy of Municipal Economy
  • June 2009

:

Bachelor's degree, Computer Engineering
  • at Bayan College of Science and Technology
  • March 2007

:

Specialties & Skills

Reservations
Customer Service Management
Management
Aviation Operations
Computer programming
ACCOUNTANCY
APPROACH
ASSETS RECOVERY
COMMUNICATION SKILLS
CONFLICT MANAGEMENT
CUSTOMER SATISFACTION
CUSTOMER SERVICE
CUSTOMER SUPPORT
Driving
Teamwork
Accounting
Time Management
Microsoft PowerPoint
Public Relations
Management
Microsoft Excel
Microsoft Word
Administration
Receptionist
Microsoft Office
Operation
Office Administration
Office Management
Problem Solving
Government Relations

Languages

Arabic
Native Speaker
English
Expert
Russian
Expert