Gloria Mandy

Office/HR & Admin Manager/ Executive Secretary to the Board
Links Insurance Brokers LLC (August 2014-Present)
Tasks and Responsibilities
• Handling office correspondence using a range of office software, including email, spreadsheets and databases.
• Overseeing the recruitment of new staff, including training and induction
• Managing filing systems.
• Developing and implementing new administrative systems-record management.
• Recording office expenditure and managing the budget.
• Organizing the office layout and maintaining supplies of stationery and equipment.
• Maintaining the condition of the office and arranging for necessary repairs.
• Organizing and chairing meetings with staff - agenda and taking minutes.
• PRO-Visa Application/Renewal and processing for employees

• Carrying out staff appraisals, managing performance and disciplining staff.
• Delegating work to staff and managing their workload and output.
• Promoting staff development and training
• Writing reports for senior management and delivering presentations;
• Reviewing and updating health and safety policies and ensuring they are observed;
• Arranging regular testing for electrical equipment and safety devices;
• PA to the Chairman and Vice Chairman of the Board of directors.
•Organizing global business travel;

•Arranging meetings & calls, complex diary management;

•Liaising with stakeholders in multiple time zones in an effective and professional manner;

•Event / conference planning and organization;

•Drafting emails and taking dictation / minutes;

•Liaising with local authorities / PROs in regard to visas, company licenses, etc.

•Contact database management;

•Expenses processing;

•Visitor management and meeting room set up

Tasks and Responsibilities  

· First point of contact with prospects as a representative of the property group.

· Calling Prospects and introducing them to our Property Investment Options in Dubai.

· Support Field Sales team by arranging appointments and generating leads.

· Qualifying leads for Field Sales Executives.

· Researching prospective clients likes/dislikes and give advice on appropriate investment options fit for particular clientele

· Carrying out market research and updating our knowledge database.

· Recording Client information and updating the data base, reports and forms.

· Educate prospects about the value of becoming a hotel property owner in Dubai.

• First point of contact with guests as a representative of the resort.
• Receiving guests at reception giving a brief welcome to the hotel premises.
• Drawing up and processing timeshare-ownership contracts.
• Setting up presentations with prospective clients.
• Researching visitors likes/dislikes and presenting packages fit for particular clientele.
• Handling phone enquiries from clients and prospects.
• Property tours.
• Updating vacation planner reports and forms.
• Recording Contract Information of clients.
• Educate prospects about the value of becoming a timeshare owner.

• Collation and analysis of day-to-day operations on site
• Compiling the daily, weekly and Monthly KPI’s (Key Performance Indicators) report
• Preparing the daily operations report for the East African Breweries Site. The daily reports included such details as production, Warehousing and Supply chain activities.
• Carrying out a monthly Cost Benefit Analysis.
• Monitoring and Evaluation of SLA’s (Service Level Agreement).
• Process Improvement.

• Supervising Data Collection.
• Collation and Analysis of research findings.
• Performing tests on equipment and instruments for quality.
• Delivering qualitative results through research.
• Communicating implications of research.

• Supervise Data collection.
• Collation and Analysis of research findings
• Delivering qualitative results through research.
• Pretesting of research instruments and equipment.
• Acting as the official liaison between the researcher and respondents.
• Interpreting and communicating research results and making recommendations.