GLORY ANITHA SILAS

• Coordinating and input of Customers Sales Orders in SAP which includes Product and Aftermarket Orders.
• Processing Purchase requisitions and Purchase Orders in SAP with Smiths Entities after running the MRP reports based on Customer Demand in SAP
• Following up with Smiths Entities on order acknowledgements & pricing issues.
• Verifying stock availability of products and informing sales and customers.
• Informing sales and customers of shipment dates, material availability dates and delays. Updating SAP on the updates and running daily reports.
• Reports includes Bid track report, Weekly Revenue report and Order Intake report.
• Pro-active coordination within all the departments of the organization to ensure smooth flow of business.
• Complete invoicing transactions in SAP. Sending proforma invoices to customers for advance payments.
• Regular running and updating the “Inventory shipped not billed report” to check for accuracy.
• Forecasting Inventory every month based on the sales demand. Reporting the numbers to Management based on the ZSD report.

• Assisting SIOP Leader to maintain required inventory
• Processing Purchase Orders with Suppliers after running the MRP reports based on Customer Demand in SAP
• Following up with Suppliers on order acknowledgements & pricing issues
• Updating promise dates for all purchase orders in SAP, following up on orders without promise dates and trying to minimise past due and backorders to the minimum to meet customer expectations
• Tracking incoming shipments, coordinating with our forwarders for clearance and deliveries. Maintaining records of the eta and claim shipments as well.
• Following up for Receipt Confirmation Record (RCR) from 3rd party logistics partner within 24 hours after shipment arrival and updating reports
• Daily follow-up/checks with freight forwarder for pre-alert, daily tracker, shipping documents, invoices etc
• Measuring the Supplier OTD & OTTP metrics to improve delivery to meet customer expectations
• Resolving Dolphin (SAP Invoicing system) pending invoices. Checking and resolving all blocked invoices of Suppliers and forwarders in order to process their payments on time.
• Doing the stock reconciliation and sending the report to the management team every month
• Adhering to the HOS Bronze guidelines in work and making sure 5S is applied in the working environment
• Monitoring and updating the KPIs with primary focus on minimising costs and meeting service level targets
• Scheduling weekly and monthly calls with the suppliers to discuss constraints on forecast provided. Also delayed shipments and backorders
• Updating the TEAM GURU reports and metrics weekly
• Active participant in the HOS meetings. Submitted the logo for HOS for the HSP dept
• Weekly meetings with the management team to discuss the forecast and the ISC critical issues

• Creating and processing sales orders in SAP. Creating parts database, giving spare parts availability information and performing credit checks for Dealers.
• Creating purchase orders and sending it to our Suppliers (US, Europe and China) and coordinating imports of parts.
• Creating and processing of customs documents as well. (Invoice, packing list, Delivery notes etc)
• Dispatching daily, weekly and monthly reports to both internal and external customers on pending orders, parts availability, stock efficiency, order efficiency and daily activities. All information from SAP system.
• Coordinating with our counterparts TNT and Expeditors to expedite consignments to their destinations from the port of exports and also Imports.
• Assisting the management with new employee training including SAP, Standard Operating Procedures, Lincoln Services and Communication skills.
• Kanoo shipping is our Key Customer in Dubai that gives us almost 80% of our business in UAE. I was responsible to take care of their entire shipping process and customer service. From creating orders till checking and dispatching of shipments every day.
• Was also part of the team in setting up and implementation of SAP in Lincoln Office Dubai.

•Daily logging and working on CRM OD queries. Providing spare parts availability information, processing orders,
performing credit checks, pricing and monitoring orders for Dealers in SAP.
•Dispatching daily, weekly and monthly reports to both internal and external customers on pending orders, parts availability, stock efficiency, order efficiency and daily activities. All information from SAP system.
•Documenting claims for GM customers and forwarding it to the Claims Department for final approval. Sorting out quality issues and helping with the R & D Team.
•Coordinating with our counterparts in DHL, Panalpina, to expedite consignments to their destinations from the port of exports
•Reviewing & updating documents log report to provide customers with the Estimated Sail & Arrival dates of containers at the Port of Imports, Airway Bill No’s of documents mailed to customers, Bill of Lading No’s & status of documents like SASO certificate, Certificate of Origin, etc
•Assisting the management with new employee training including SAP, CRM OD, Standard Operating Procedures, GM Services and Communication skills.
•Assisted the Back Order Management Team in reducing the back orders from 12% to 4%
•Helping the Dealers in forecasting and planning inventory and spare part orders