mohamed abdel hadi

The same role of the technical support supervisor in Egypt and apply it Outside Egypt (syria&lebanon).

-Put a strategic plan for every year discussed with the top management.
-Make a vision and mission and approve it from the top management.
-Approved clear SMART objectives every year with the team work.
-Approved an executive plan every week for the Team work and follow up its weekly by preparing a weekly progress and monthly progress.
-Establish a regular meeting with the team and the management to handle all the needs.
-Put corrective and preventive actions for all the customer complaints.
-Approve an action plans for the new projects.
-Monitor and control the entire approved plan weekly.
-Introducing a new projects (adjust the customer's specifications).
-Follow up the customer's needs and the recommendations.
-Preparing a list of the management requirements and approve it.
-Monitor and control the managemnt documents and the customer data base.
-Follow up the consumption rate at the customer and giving the situation of the competitors to the upper management.
-Follow up applying the 5S roles.

-Follow up the customers and covering the proactive and reactive visits.
-Make technical visits reports indicating the customer needs and their situations and send it to the concerned departments.
- Increasing the business with huge groups by overcoming the competition with a new service strategy.
-Follow up an action plans for the new accounts to make the trials of our products behind making a plant audits.
-Meet with the concerned departments to discuss with them the customer needs and the giving the required recommendations

-follow up the production stages and the quality of product and insure that it meet the customer specification and standard within applying the company policy
-Follow up the daily production plan and amend it if needed.
-Put agreed SMART objectives for the team.
-meet with the concerned managements to discuss the daily situations
-investigate ant customer complaint and deal with it
-Follow a problem solving technique to get the best solutions.
-Follow up applying the 5S roles.

-Put a strategic plan for every year discussed with the middle management.
-Executive clear SMART objectives every year.
-Follow up the customer's needs (locally) within the STD and the specification.
-Establish a regular meeting with the team work and the production supervisors

Follow up and making the required testes for the medical products to meet the specification and gives the decision.