Customer Service Officer
sharjah islamic bank
Total years of experience :17 years, 4 Months
Cross-sell Bank products and services based on customer needs, in accordance with the bank’s program standards
Serve customers enquiries, determine customers need and provide solutions with regards to their banking requirements.
Extensive involvement managing client relationships at all levels.
Posting and follow up for Wages Protect System (W.P.S.).
Custodian of PDC Murhaba cheques & Security cheques in the Branch.
Well trained in Account Opening/Closing & Maintenance as per Bank policies and procedures.
Ability to work under pressure and/or frequent interruptions.
Accounting and reconciliation of Master Cards, Credit Cards, Prepaid Cards and Cheque Books on weekly and monthly bases.
Daily reconciliation of related suspense accounts.
Replacement / Reissue of Credit, Debit & Prepaid Cards.
Issuing Bankers cheque/Manager cheques, demand draft and telex transfers.
Arrangement/ follow up of Central Bank transfers.
(Cash Management)
Sound knowledge of cash management and principles according to SOP & AML procedure.
Joint custodian of Branch cash vault and ATM with cash officer/Head Teller.
Makes arrangement for Deposit/Withdrawal from Central Bank and co-ordinate with cash vendors for the delivery of cash.
Co-Ordinate with H/O dealing room for Central Bank transactions.
Investigate and respond to customer complaints reported to Central bank by customers on all erroneous transaction reported on ATM/CDM’s of the bank within the agreed timelines
Accepting quarries/complaints related to cash and operations.
Well knowledge of ICCS (image cheque clearing system) posting as well checking outward clearing.
Balancing of outward and inward clearings.
Balancing/checking of Post Dated Cheques(PDC) for car loan/Murabha.
Checking cash reports of the other tellers at the end of the day.
Replenishment and daily physical checking of ATMs.
P-G-D-I-T (Post Graduate Diploma in Information Technology) One Year Diploma in Computer Hardware Engineering Diploma in BASIC FINANCIAL CALCULATIONS from E.I.B.F.S, Abu Dhabi Diploma in PROFESSIONAL BUSINESS WRITING from E.I.B.F.S, Abu Dhabi Diploma in STATISTICS FOR BANKERS from E.I.B.F.S, Abu Dhabi Diploma in UAE LAWS FOR BANKERS from E.I.B.F.S, Abu Dhabi Certificate Software Microsoft Office XP (MS-Word, MS- Excel, Lotus Suits etc ) Worked in BANK PLUS SYSTEM / UNIX SYSTEM/ SYMEX SYSTEM/ EQUATION/ BEAM/ ICCS (image cheque clearing system)