Support engineer
microsoft
Total years of experience :14 years, 8 Months
Nov’13 Microsoft India Global Technical Support Centre (GTSC), Technical Support Engineer
(Aditi Technologies Private LTD)
• Troubleshooting issue related with Share Point Server 2010 and 2013 and Share Point clients.
• Delivering technical support for MS Share point Server.
• Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS and Exchange server.
• Effective communication to manage customers’ expectations
• High customer satisfaction through timely and accurate solution for customer’s issue
• Content creation
• Meeting customer and individual commitments
1. Configuring, maintaining, trouble shooting I.T infrastructure and Recommending I.T solutions
2. Administration and implementation, support for ERP/CRM (YSER)enterprise application in the organization
3. Lead business process study/as-is process documentation, mapping, gap and requirement analysis
4. Installing and maintaining and troubleshooting databases Oracle 10g and Postgre
5. Successfully trained employees of different nationalities in different modules of ERP (Accounts, Administration, HR, Purchase, Sales, CRM, POS, REPORTS)
6. Sucessfully implemented POS systems in organization outlets which is part of ERP package
7. Extensive knowledge of point of sales related hard ware, software and process
8. Knowledge in handling and troubleshooting barcode label printing weighing scales(avery berkel, diginet, ), label printers(sato, zebra), fax server, print server.
9. Was in charge of installing cctv cameras in factory and outlets.
10. Implementing VPN connection between different outlet clients to the main server in the head office
1. Configuring, maintaining, trouble shooting I.T infrastructure and Recommending I.T solutions
2. Administration and implementation, support for ERP/CRM (YSER)enterprise application in the organization
3. Lead business process study/as-is process documentation, mapping, gap and requirement analysis
4. Installing and maintaining and troubleshooting databases Oracle 10g and Postgre
5. Successfully trained employees of different nationalities in different modules of ERP (Accounts, Administration, HR, Purchase, Sales, CRM, POS, REPORTS)
6. Sucessfully implemented POS systems in organization outlets which is part of ERP package
7. Extensive knowledge of point of sales related hard ware, software and process
8. Knowledge in handling and troubleshooting barcode label printing weighing scales(avery berkel, diginet, ), label printers(sato, zebra), fax server, print server.
9. Was in charge of installing cctv cameras in factory and outlets.
10. Implementing VPN connection between different outlet clients to the main server in the head office
• Attending and troubleshooting o.s and hardware issues at clients place
• Successfully worked as a part of HP CBEC LAN Project
• Led installation of HP Assets in various Central Board Excise & Customs Offices
• Deftly deployed Linux Images on HP thin clients
• Efficiently installed HP products at various client sites
• Performed troubleshooting of clients’ hardware and OS issues
• Instrumental in:
o Configuring and implementing Blackberry Enterprise Server for Microsoft Exchange
o Implementing messaging & collaboration solution using Microsoft Exchange 2003 & 2007
o Supervising Microsoft Exchange Messaging Environment
o Administrating Microsoft Windows Environment
o Installing Windows Server 2003 and configuring ADS structure
o Analysing BES Logs for troubleshooting Mail Flow, Calendar Sync Issues using Blackberry Resource Kit Utility