IT Support Specialist
PRIME3SG IT Solutions Pvt Ltd
Total years of experience :13 years, 11 Months
Responsible for:
* Maintain DNS Server (Windows Server 2012 / 2016) ADSI user profile management and Hyper-V config setup.
* Installing and configuring computer hardware operating systems and applications.
* Monitoring and maintaining NOC (SolarWinds) & Dell SonicWall (Firewall / VPN) setup
* Citrix XenApp / XenDesktop 7.13 Installation and Management
* Troubleshooting system and network problems and diagnosing and solving hardware or software faults
* OnBase 16 ERP installation and management
* Providing support, including procedural documentation and relevant reports
* Network Data Flow & Citrix Data flow documents prepared.
* Supporting the roll-out of new applications
* Responding within agreed time limits SLA
* Working continuously on a task until completion (or referral to third parties, if appropriate)
* O365 and Skype for Business Administration and Management
* Rapidly establishing a good working relationship with customers and other professionals
* Testing and evaluating new technology
* Server backup and Disk group monitoring
3SG
Manufacturing Execution System) - Information Technology
Technical Environment - Windows Server 2003; Windows Server 2008 (EDUCOM), NAV Server
Responsible for:
* To provide stellar support to faculty, staff, and students via e-mail, walk-in, and ticketing system.
* Use sound judgment to manage volume by evaluating priorities.
* Create, organize, and manage technical documentation and databases as needed, including creating,
Tracking and closing all trouble tickets and work orders.
* Participate in team and departmental projects.
* Communicate with vendors to resolve end user problems.
* Manage equipment/hardware database.
* Assist technology staff with projects/duties that might fall outside of your skillset.
* Manage two audio racks, as well as operate during smaller school events
Technical Environment - Windows Server 2003; Windows Server 2008; Sql Server 2008 and NAS Storage.
Responsible for:
* User administration (setup and maintaining account).
* Installed, configured, and provide troubleshooting for Server 2008.
* Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
* Verify that peripherals are working properly.
* SQL Server 2008 Configuration & Management (Database).
* Provided deployment end user support for Windows XP, MS Office 2007 and another desktop software.
* Quickly arrange repair for hardware in occasion of hardware failure.
* Monitor system performance.
* N Computing Configuration (Client - Server) Model.
* Network Lookout (Remote System Monitor) tool
End User Support)
courses: Certificates
courses: Certificates
-