helpdesk support lead
lacaracop pvt limited
Total des années d'expérience :13 years, 9 Mois
ensure helpdesk operation is smooth and tickets are closed as per agreed SLA
ensure product feature for kpo is implemented
CSI Software pvt limited
handling End to End Client Requirement and Implementations in Banking Product Mentoring 10 Member Team
DotNet-Asp.Net, C#, SQL, Ajax, Web Services
Implementing client requirement in PRIME product in Health care Domain Mentoring 15 Member Team
DotNet, Asp.net, C#, SQL, Data Warehouse
working from Home at chennai and taking care of End to End client coordination and implementation of Projects in Health care Domain.
Dotnet, Asp.net, C#, SQL, WCF (Middleware), Dynamics GP 10.0
Technology Coordinating with client directly and did End to End Project Management in Banking domain Mentoring 20 member Team.
Dotnet, Asp.net, C#, SQL, Oracle
Went to Germany as onsite
worked for German Postal Department (Deusche Post) in Germany
Domains Handled:
•Mobile Application Development
•Hospital Management
•Banking
•B2B and B2C Portals (SCM)
•Insurance
•Postal Department
•HR Application
•Service (ISP, Chemical Units)
•Healthcare
•Fitness Club
•Forms Processing
•Datawarehousing - Star Schema
•Financial
Accomplishments:
•Steered end to end architecture & implementation of:
•Solution of “Banking Product”
•Auto Dynamic Website development at SIFY SeeknSource Portal (B2B and B2C)
•“Broad Brand National” internet service provider based ECOMMERCE B2C website
•Instrumental in developing Proof of Concept of WWF Application
•Drove execution of semi-banking implementation project and achieved CMM Level 3 for the company
•Holds the distinction of setting up a team of 4 members and expanding the team to a size of 20members
•Successfully delivered critical projects thereby improving efficiency of Operations Team
•Steered development of various internal tools thereby automating several manual tasks of Operations Team and increasing their operational efficiency
•Played key role in merging small teams and cross training resources for overcoming supply demand & attrition challenges
•Essayed a key role in ensuring very low attrition, high productivity, high motivated resource pool and re-skilling
•Played a key role in turning-around the under-performing project “TIIC” as a profitable venture
•Ensured the smooth deliverable to the clients and generated revenue worth USD 2 Million
•Improved product and application efficiency by debugging / revamping code
•Pivotal in generating US$ 80 Million through innovative approaches such as including the technical guy in client discussions
•Essayed a key role in overcoming ego, cross culture hurdle and domain challenges during the execution of projects
Coordination in Gathering Requirement, Development and implementation in Web Based Internet Service Provider B2C Sales Portal and Chemical Units domain Mentoring 3 Members Team
ASP, VB, .Net, C#, SQLServer, Remoting, Webservices
Online Campaigns and Bulk Mail processing domains
Asp.Net, C#, SQL Server, Crystal Reports
Windows Forms.NET,
XML, XSLT, Asp.Net, C#
Onsite
Developing Projects in Human Resource Domain, VC++ product and Crystal Report
of IPINION Mobile based product in Survey domain, handling
Weband Desktop --- DotNet, ASP.NET, C#, SQL, Andriod, IOS
courses: Software Estimation and Function Point Analysis” Training from Computer Society of India
from
from
courses: Oracle 8.0,Forms 5.0 &Reports 2.5
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