General Administrator
Bureau Veritas
مجموع سنوات الخبرة :11 years, 11 أشهر
• Formulated LPO for Dubai Commercial Laboratory Department
• Managed customer complaints and subcontractors’ documents and records
• Upheld effective Laboratory database system to track, manage and control issued documents.
• Prepared quotations, accepted client nomination, processed request via email or phone and updated job records.
• Ensured collaboration with different departments in order to ensure quality service to end customer.
• Assisted the Sr. Administrator and Technical Head - DCL in ensuring objectives of an appropriate quality system are obtained by Bureau Veritas.
• Took responsibility in providing identification number for received / collected samples and various other documents’ tracking numbers as well as completing the sample registration procedure on time.
• Accomplished Laboratory Reports and Issuance of Invoice in every finish job.
• Knowledgeable with regards GSO Standards, ISO Standards and Codex for a variety of products and procedures.
• Document Controller for all records maintenance.
• Conducted courier arrangement for subcontracted samples and other shipment.
• Prioritized emails according to importance and urgency and segregated accordingly.
• Installation and configuration of computer hardware operating systems and applications.
• Monitored and maintained computer systems and networks.
• Communicated well to staffs through a series of actions either face to face or over the telephone in helping them set up systems or resolve issues.
• Troubleshoot system and network problems and diagnosing and solving hardware / software faults.
• Supported the roll-out procedural documentation and relevant reports.
• Set up new user’s accounts and profiles and dealt with password issues.
• Worked continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritized and managed several open cases at one time.
• Enterprise security systems including anti-virus, fire walls, web filtering.
• Established a new technology on how to make our process easier.
• Set-up company email in blackberry, Otys to Outlook.
• Loaded all required software as well as replaced parts as required
• Conducted orientation and training on Otys and Global File Server, computer program, software application and rules and regulation on using computer system for the newly hired employees.
• Knowledgeable in Recruitment Technology Job Boards (Rig zone, Oil and gas job search, Bayt) and monitored online job postings.
• Held job Boards Account.
• Set up Conference Room during conference meetings.
• Super user Otys (Recruitment Software)
• Inputted all Top CV in Otys system sent by Recruiters and from Job Sites.
• Installed and configured computer systems in Computer Laboratory.
• Diagnosed and solved hardware / software faults.
• Microsoft operating systems and client applications.
• Enterprise security systems including anti-virus, firewalls, web filtering.
• Maintained an up to date catalogue of software available for use in the school.
• Ensured that software is easily accessible to staff and pupils.
• Maintained an inventory of equipment.
• Implemented the school’s network and internet security policies. Loaded all required software.
• Handled incoming / outgoing calls, correspondence and filling.
• Conducted routinary office functions such as faxing, printing, photocopying, filing and scanning.
• Handled phone calls in a proper and polite phone etiquette.
• Provided assistance to parents during the Registration or Enrollment period.
• Scheduled appointments for the parents to meet the School Principal
• Effectively organized meetings and conferences.
• Produced letter and school calendars for the parents.
• Installed and configured computer systems. Diagnosed and solved hardware / software faults.
• Ensured daily maintenance and checking of computers in all showrooms in Auto Market.
• Perform Network Cabling (Straight through cable), hardware and software installations.
• Worked one-on-one with staff on appliance projects.
• Built Data Storage (Structured Cabling) in Main Showroom.
• Conducted orientation to new staff on computer program and software application
• Attended staff questions/queries and troubleshoot computer problems. Determined source of computer problems (hardware, software, user access, etc.).
• Kept up to date IT Manager’s schedule/meetings and reinforced daily tasks and the whole team.
• Provided secretarial support in terms of word and data processing, emails at Microsoft Outlook, faxes, scanning and photocopying.
• Prepared memorandum for Computer Policy and updated websites advertisements.
• Made comprehensive reports on computers problem and its solutions including staff violations on computer policy and submit to IT, Branch and Regional Managers.
• Posted advertisements online.
• Cisco1; Network Fundamentals such as Cabling, IP address and TCPIP model
• Comp02; Introduction to World Wide Web (HTML, JavaScript)
• CSCI01; Programming Techniques and Algorithm (Flowchart, Turbo C)
• CSCI06; Computer System with Assembly Language
• Computer 1; Microsoft Office (Word, Excel, Power Point)
• Installed and configured computer systems in Computer Laboratory.
• Diagnosed and solved hardware / software faults.
• Performed hardware and software installations.
• Provided computer orientation to new students.
• Accommodated staff questions in person and via phone on all company supported applications.
• Troubleshoot computer problems.
• Determined source of computer problems (hardware, software, user access, etc.).
• Worked one-on-one with staff/students on application projects.
Post Graduate