MANGER
FRENCH FOOD COMPANY
Total des années d'expérience :15 years, 1 Mois
1. Develop and recommend standard procedures for new tasks or changed conditions.
2. Identify reliable suppliers of housekeeping materials including
3.developing and implementing innovative marketing techniques
Hotel: DOUBLETREE BY HILTON London, UK
Durations: January 2011 - Present
Responsibilities/Role: F&B Team leader
• Assessing the staff performance against operating procedures a
• developing action plans for better results
• Maintaining proper coordination with team in order to achieve maximum guest satisfaction
• Planning work schedules for individuals and teams.
• Handling reservations, cancellations and no-shows.
• Updating & maintaining relevant administrative, statistical and financial records.
• Proposing and implementing effective marketing strategies to maximize room occupancy levels. Ensuring that events & conferences run smoothly.
• Accurately completing all administrative tasks.
• Completing all required health and safety/fire checks on time.
Worked for below mentioned hotels through various Agencies (On-Assignment)
General Food and Beverage Services
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
Assist your and other departments when needed to ensure optimum service to guests.
Follow property key policies, including checking out and returning keys to appropriate departments.
Document any and all guest and employee incidents/accidents for management follow up.
Notify management of maintenance repairs issues.
Banquet/Events Supervision
Communicate service needs to chefs and stewards throughout functions.
Total charges for group functions, and prepare and present checks to group contacts for payment, adhering to all cashiering procedures/policies.
Opening
Ensure banquet rooms, restaurants, and coffee breaks are ready for service at least 15 minutes prior to posted time.
Beverage/Coffee Cart
Check in with guests to ensure satisfaction with each food course and/or beverages.
Bartending
Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
banquet
Respond to and try to fulfill any special banquet event arrangements requested by guest.
Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
Follow up on special banquet event arrangements requested by guest to ensure compliance.
• Develop and recommend standard procedures for new tasks or changed conditions.
• Identify reliable suppliers of housekeeping materials including
• Develop and supervise the maintenance of the lost and found procedure including the disbursement of unclaimed articles to employees.
• Train and monitor new hires in daily front desk processes and operations
• Participate in all department head meetings. Supervise preparation of maintenance requisitions and maintain follow-up file to ensure that all public areas and guest accommodations do not deteriorate from standard.
• Train all employees to perform their best in the standard procedures as applicable to their job positions.
• Develop and recommend standard procedures for new tasks or changed conditions.
• Highly skilled in sweeping, dusting, scrubbing, moping, washing, vacuuming and waxing
• In-depth knowledge of cleaning methods and the proper use of chemicals and supplies
• Hands-on experience in the operation of housekeeping equipment
To support HSK Supervisor in the up keeping of area assigned. Cleanliness of Marriott Executive Apartments, Bahrain room areas is to be the highest priority and maintenance of section linen rooms in a high state of order.
Housekeeping (Industrial Training Program)
• Develop and recommend standard procedures for new tasks or changed conditions.
• Identify reliable suppliers of housekeeping materials including
• Develop and supervise the maintenance of the lost and found procedure including the disbursement of unclaimed articles to employees.
• Train and monitor new hires in daily front desk processes and operations
Managerial & Personal skills
• In-depth knowledge of the hotel, hospitality, leisure and service sector.
• Able to tactfully resolving guest disputes.
• Dealing calmly and professionally with challenging situations
• Able to identify, understand and give priority to urgent issues.
• Able to respond quickly in emergency situations
• Extensive customer facing experience.
• Working long hours, under pressure and to tight deadlines.
• Quickly picking up new skills & knowledge.
• Good Communication Skills
• Able to adhere to Hotel's Policies and Procedures
• Demonstrated written and oral communication skills
• Good knowledge of using office equipment
• Excellent customer service skills
STRATEGIC MANAGEMENT & LEADERSHIP (QCF) EDEXCEL BTEC LEVEL 7 DIPLOMA
POST GRADUATE DIPLOMA IN HOTEL MANAGEMENT
DIPLOMA IN HOSPITALITY MANAGEMENT