Cabin Crew
Emirates Airlines
Total years of experience :13 years, 11 Months
• Responsible for the safety and comfort of passengers.
• Dealing with high net worth individuals in a professional and mature manor.
• Demonstrating to the safety procedures to follow in an emergency situation.
• Contributing to a customers in-flight experience
• Promoting the sale of duty-free products.
• Dealing with difficult passengers & situations politely but firmly.
• To manage serious medical cases
• Overseeing administration of sales unit & diary management
• Managing travel itineraries for Vice President and sales team
• Acted as liaison and maintained open lines of communication among senior executives and administrative staff. Managed daily functions of sales office and premises
• Assisting Sales Support & Strategy in relation to reviewing reseller, credit and master service agreements.
• Coordinated the communications and logistics of staff meeting
• Coordinated executive off-sites and corporate events e.g. Arabian Travel Market
• Implemented processes and procedures that increased operational efficiency
• Document control over confidential documents related to Board Meetings, HR, Internal Audit & Governance, Finance & Revenue.
• Training new coordinators in team. Supporting existing coordinators to manage all associates requirements.
• Managing sales budget and responsible for purchase requisitions and expenditure.
• Responsible for organizing site visits for events, OTAs etc.
• Handling personal and professional accounts
• Office start up
• Answering all incoming calls/emails and re-routing them to relevant parties
• Producing website blogs, social media advertisement (Instagram, Facebook, LinkedIn)
• Organizing director’s calendar and travel itineraries, extensive diary management
• Handling personal and professional accounts
• Setting up and coordinating meetings, conferences and property event planning
• Client data entry onto internal systems
• General administration duties: filing, reporting, office stock and ordering supplies as necessary
• Supervising the work of office juniors and assigning work
• Creating and modifying documents using Microsoft Office
• Working closely and supporting the office manager in relation to handovers or director’s scheduling
• Petty Cash and Office Accounts
• Basic retail customer service expectations
• Assisting in store display and visual merchandising
• Opening and closing cash-ups
• Working under set targets and commission
• Developing customer relationships to enable repeat business
• Proving high standards of customer services within luxurious brands. Majority of the work was situated in Harrods, Selfridges, Harvey Nichols and London Olympics 2012.
• Hostess work included taking bookings, dealing with customer complaints answering the phone and hosting special events e.g. Vogue Fashion week and promotional work for London Olympic games 2012.
• Managing relationships with sponsors. Preparing delegate packs and promotional material.
• Developing, implementing and managing events. Working closely with exhibition organisers, stand designers and contractors.
• Dealing with customer complaints
• Training new employees
• Sales assistant including touring customers and signs ups for memberships. To fulfill both group and individual sales targets .
• Act as a liaison between co-operate companies and external parties to increase sales and popularity.
• Carrying out PR work and organizing outdoor activities with colleagues for marketing purposes.
• Prepare and handle letters/documents/roster schedules/basic administrative work.
Achieved 2:1 Honors in Bachelor of Arts involved studying all types of genres and literatures including works from Shakespeare, The Feminist movement, Media and etc. The course lasted three years and included seminars, presentations, essays and a final project based on our own choice. My dissertation focused on the literature written about Shell-shocked soldiers during the World War.
Qualifications: Bachelors of Arts, 2:1 Honors in English Literature and Language Brunel, University of London 2009 - 2012
Bachelors of Arts, 2:1 Honors in English Literature and Language Brunel, University of London 2009 - 2012
A Levels: English Literature (B), Double Business Studies (BB), Persian (A) Chiswick High School 2008 - 2009 History Careers:
A Levels: English Literature (B), Double Business Studies (BB), Persian (A) Chiswick High School 2008 - 2009 History Careers: