Senior Consultant / Project Manager
Wipro Technologies
Total years of experience :12 years, 7 Months
Working on the Commercial Mortgage Backed Securities Platform which is involved with Servicing and Underwriting of Commercial Loans.
Handling a team of 14 Employees which included Associate Financial Analysts, Financial Analysts, and Senior Financial Analysts.
Setting Expectations and managing performance and under performers.
Conducting one on ones, performance half yearly and yearly appraisals and guiding staff to achieve higher performance and productivity.
Have developed a time capture system for the portfolio and was awarded four Shared Success and one Best Practice Awards for the same.
Have transitioned the Balanced Business Scorecard process from the United States to India.
Am currently involved with the transition of BBS database into a web based application which is a technology project.
Conducting Performance Appraisals and providing staff with opportunities for growth.
Have motivated a team of 12 team members to perform to their potential and achieve success.
Am also involved with a process transition called ARM Loan Maintenance from the United States to India. This process has now been successfully implemented in India and is Business as Usual now.
Share knowledge, best practices and experience with colleagues in achievement of their goals and business objectives.
Develop the individual in the team through ongoing coaching based on their developmental needs.
Achievement of all SLS’s (Service Level Standards).
All customer feedback (compliments and complaints) is considered and appropriate actions are taken to address any issues.
Handling a team of 20 Customer Service Executives.
Setting Expectations and managing performance and under performers.
Conducting one on ones and guiding staff to achieve higher performance and productivity.
Conducting Performance Appraisals and providing staff with opportunities for growth.
Won the EcVoc (End Customer Voice of Customer) award for the month of October and December 2008.
Have motivated a team of 16 team members to perform to their potential and achieve success.
In the month of December 2008 my team had won six awards for excellent individual performance.
Have given constructive and positive feedback to the executives thus helping them to improve on their areas of development and converting them in to areas of strengths.
Have shown growth paths to the executives and have also motivated a team member to apply for the position of process trainer.
Have reduced the lost hours and unproductive shrinkage and had the least in the portfolio.
As Team Leader been to the Business Area (Manchester, United Kingdom) to migrate a process called Mandate Maintenance.
Have successfully migrated the process and also established the process here in India, and have now achieved Business As usual (BAU).
Have been the team lead for the Project Migration and Post Migration Training and Implementation phase.
Lead and motivate the RETCOR (Returned Correspondence) team and have also achieved the Team of the quarter Award for the second quarter of 2006.
Lead and motive team to deliver PLA’s and achieves employee satisfaction.
Share knowledge, best practices and experience with colleagues in achievement of their goals and business objectives.
Develop the individual in the team through ongoing coaching based on their developmental needs.
Achievement of all SLS’s (Service Level Standards).
All customer feedback (compliments and complaints) is considered and appropriate actions are taken to address any issues.
Identify and implement process and service improvements in partnership with business areas, encourage team participation, evaluate benefits, document suggested improvements and review.
Diligently apply all Compliance requirements.
Maintain a process that controls and minimizes operational losses.
Recognize and contain compliance risk. Ensure that relevant issues identified in the course of business are appropriately reported.
Ensure internal control standards are fully understood and are explained to all the team members.
Ensure Business Recovery Plan is fully understood by all team members.
Use rewards and recognition process for teams and individuals to inspire performance maintain and encourage teamwork.
Create an environment that encourages retention and ensure attrition meets year on year targets.