Dubai UAE, as a Room & PA Attendant,
Al Bustan Rotana Hotel
مجموع سنوات الخبرة :5 years, 11 أشهر
❖ Worked in Al Bustan Rotana Hotel in Dubai UAE, as a Room & PA Attendant, From Oct 2002 to Nov2005
At Present
❖ In 2005 Joined as a Room & PA Attendant In Shangri-La Barr Al Jissah Resort &Spa Muscat.
❖ In 2009 Promoted as a Housekeeping Supervisor.
❖ In 2012 Promoted as Assistant Executive Housekeeper.
During my tenure
✓ In capacity of Assistant Executive Housekeeper
Main Duties
• To be responsible for the supervision and coordination of the Housekeeping Attendants by making sure that these services are available and carried out with the utmost efficiency.
• To study and evaluate the operation of the Housekeeping Department, and suggest improvements to the Executive Housekeeper.
• To assign duties and responsibilities to subordinates, assisting the Housekeeping Attendants in their duties.
• To check the Linen Room and pantry areas to ensure the smooth flow of the guest supplies, uniform and linen.
• To maintain a record of Planned Preventive Maintenance cleaning work i.e. window cleaning, carpet shampooing, and mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning. To follow-up on all out of order rooms.
• To ensure correct distribution and control of master keys.
• To conduct inspections of corridors, service areas, pantries, staircases and Public Area toilets to ensure proper cleaning.
• To take note of "In house VIP's and arriving VIP's.
• To ensure that all suites and rooms are inspected thoroughly.
• To ensure that all equipment is well maintained and handled correctly.
• To handle guest complaints in accordance with the hotel policy, reporting all complaints to the Executive Housekeeper.
• To check the Logbooks and follow up on outstanding matters.
• To assist in taking various inventories.
• Demonstrate ability to acquire the following attributes: leadership, problem solving, training and developing subordinates, goal setting and being goal-oriented
Possessed a basic knowledge of the following areas: • floor supervision
• public area supervision
• office management
• linen room management
• work with textiles, fabrics and other materials
• use of cleaning products
• hotel rehabilitation
• scheduling housekeeping administration
Administrational
• To ensure that all departmental records and correspondence are completed punctually and accurately.
• To ensure proper control of master keys of the department.
• To ensure the proper handling of lost and found to Security.
• To ensure proper requisitioning and controlling of supplies.
• To ensure proper assignments of work to Housekeeping Attendants.
• To ensure effective control of linen (i.e. receiving recording, storage, etc)
Operational
• To ensure through effective supervision that all services offered in the Housekeeping Department are always available and are carried out with outmost efficiency and courtesy as per the Standard Operating Procedure.
• To liaise with the Laundry and Engineering Department to ensure the smooth flow of linen supplies and repair work.
• To liaise with the Guest Services/Front Office on anticipated guest check-ins, check-outs, room assignment and rooming list, etc.
• To be responsible for the inventory of guest supplies, linen, uniforms and the ordering and replacement when necessary.
• To make recommendations to the Executive Housekeeper for modernization of equipment's, cleaning methods and set-up of guest supplies.
• To be responsible for ordering of cleaning supplies and guest supplies and to check that they are handled and stored correctly.
• To make recommendations to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.
• To liaise with hotel's contracted companies for pest control to ensure an effective programme is constituted and maintained.
• To ensure that all Suites and VIP arrival rooms are checked prior to the arrival of guests for 100% readiness. To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by all Housekeeping Colleagues.
• To ensure proper arrangement and maintenance of flowers and plants in the guest rooms and all Public Areas. To plan Planned Preventive Maintenance with the Engineering department.
• To conduct regular Housekeeping meetings to keep Housekeeping Attendants informed of policies and procedures, special events, further improvement plans and guest comments.
Financial
• Budgeting and Cost Control - To assist the Executive Housekeeper in planning for the department budgets. To ensure that the departments costs are strictly controlled.
Other Duties
General
• To respond to the guests request and complaints
• To ensure that our action plans within the department are updated and on target.
• To ensure that the department objectives are updated and on target
• To pass on the suggestion, comments and recommendations of the guests to the Housekeeping team. To attend related meetings.
Food & Beverage
• To assist as necessary in providing uniforms and decorations for special theme parties and other promotions.
• To liaise with Food & Beverage Outlet Managers for cleaning and uniform requests.
• To ensure all functions in the hotel are notified to the Housekeeping Team Leaders.
Employee Handling
• To ensure that all Housekeeping colleagues report for duty punctually wearing the correct uniform and nametag at all times.
• To conduct morning briefing with the Housekeeping Attendants and Team Leaders.
• To assist in the building of an efficient team of Housekeeping colleagues by taking an active interest in their welfare, safety and development.
• To ensure that all Housekeeping colleagues provide a courteous and professional service at all times.
• To assist in the training of the Housekeeping colleagues ensuring that they have the necessary skills to perform duties with the maximum efficiency.
• To supervise the colleagues within the department ensuring that the correct standards and methods of service are maintained.
• To ensure that Housekeeping Colleagues vacations are planned.
• To ensure that all Housekeeping colleagues have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• To assist the Executive Housekeeper in the administration work concerning the department.
• Review & interview application and recruit new colleagues to work in Housekeeping department and promotions.
Training skills
• Employee of the month
• Achievement of active guest engagement award
• Guest delight program member
• Certified trainer in the department
• First Aid Training
• Safety and fire extinguisher training
• Handling the crisis situation
• Attended Mobile learning workshop in Dubai Shangri-La Engaged experiences from Experts
• Supervisory Excellency Program
• Appreciation from the Department head low Driver of Expenses
❖ Worked in Golden Landmark Hotel in Bangalore as a Room & PA Attendant, From Jun 2001 to 2002
❖ Worked in Windsor Manor ITC Hotel in Bangalore as a Room & PA Attendant, From 1999 to 2001
Board of Intermediate Education. Diploma in Hotel management
Board of Secondary Education (Andhra Pradesh)