Customer Support Engineer / Senior system support
Allied Digital Services Ltd
Total years of experience :14 years, 4 Months
• As a senior system support handling IT Dept with two associate Engineers.
• Hardware & Software Asset Inventory Management and updating on regular basis.
• Involvement in Purchasing, distributing of IT assets and maintaining records.
• Vendor Management and coordination for IT and IT related domains.
• Worked as Helpdesk coordinator, Helpdesk Engineer, Desktop support Engineer.
• Handled IT-Helpdesk. Logging assigning user calls and follow up until getting resolved.
• Preparing call reports, maintaining service calls monitoring and updating PM charts
Diploma in Electronics & Communication Engineering with First class with honors