GOPIKA V PILLAI

Managed daily branch operations, employee coordination, customer handling, documentation accuracy, cash handling
and compliance processes in a fast-paced environment.
Maintained confidential handling of employee records, customer data, financial documents, and operational
information in line with company policies and regulatory standards.
Assisted in recruitment and onboarding activities, including candidate coordination, staff enrolment, joining
formalities, and workforce support to maintain adequate manpower.
Coordinated with employees and internal teams to ensure smooth workflow, efficient task allocation, and high service
quality across branch operations.
Supported branch performance and operational improvement initiatives through effective coordination, administrative
support, and customer relationship management.
Developed strong skills in HR administration, recruitment support, onboarding coordination, operational
management, team collaboration, and employee engagement support.
Managed end-to-end loan operations, including application processing, customer documentation verification,
eligibility assessment, and disbursement coordination, while ensuring strict adherence to NBFC policies and
regulatory requirements. operational reports to support efficient branch functioning.