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Goran Dragicevic, Security & Safety Manager

Goran Dragicevic

Security & Safety Manager·Wyndham Grand Hotel, Wyndham Hotels & Resorts

Qatar

Master's degree, Criminology

Work experience

Total years of experience: 17 years, 11 months

Security & Safety Manager

April 2022 - July 2025

Wyndham Grand Hotel, Wyndham Hotels & Resorts

Doha, Qatar

April 2022 - July 2025

• The main task is ensuring a safe environment for the hotel employees, guests, and assets.
• Developing and implementing safety and security policies, protocols, and procedures conducting regular safety audits.
• Coordinating with local law enforcement and emergency services.
• Investigating all safety, security, and risk management-related issues.
• Monitor security policies, programs, or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.
• Facilitating security and safety training.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
• Recruited, trained, and supervised security oficers and guards.
• Analyse and evaluate security operations to identify risks or opportunities for improvement.
• Head of security at the Tunisian National Football Teams base camp during the FIFA 2022 World Cup.

Company industry:
Hospitality & Accomodation
Job role:
Safety

Security Manager

December 2020 - April 2022

M Gallery Hotel - Accor

Doha, Qatar

December 2020 - April 2022

• The main responsibility was monitoring and ensuring the quality of security operations.
• Provide safety and security for all guests, employees, and hotel buildings.
• Crime prevention and investigation.
• Security systems include security patrols, surveillance systems, access control, monitoring of master keys, etc.
• Initiating or maintaining policies and procedures for general safety and security.
• Training of staff for emergency procedures.
• Inspections relating to hotel security.
• Analyze and evaluate security operations to identify risks or opportunities for improvement.
• Order security supplies and equipment.
• Regular security meetings
• Supervising the security team effectively checking that security staff preform properly.
• Maintaining good working relationships with management and members of other departments.
• Keeping up-to-date with world news and hospitality security trends as well as plenty of other duties
• Participate in the organization FIFA Arab Cup 2021. Provide security & safety protocol.

Company industry:
Hospitality & Accomodation
Job role:
Security

Security Manager (Pre-Opening & post)

December 2019 - December 2020

Dusit International Hotel

Doha, Qatar

December 2019 - December 2020

Duties and Responsibilities:
• The main responsibility is monitoring and ensure quality of security operations.
• Implement security policies, regulations, rules and norms. Ensure the environment in Hotel organization is secure for employees and visitors.
• Coordinating of the pre-opening security activities on hotel. Provide proper communication between Hotel construction team and Dusit management related security and safety matters.
• Preparation of SOP and establish department.
• Order security-related supplies and equipment as needed.
• Coordinate security operations or activities with public law enforcement, fire and other agencies.
• Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.
• Train subordinate security professionals or other organization members in security rules and procedures.
• Review financial reports to ensure efficiency and quality of security operations. Develop budgets for security operations.
• Identify, investigate, or resolve security breaches.

• Monitor security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.
• Conduct physical examinations of property to ensure compliance with security policies and regulations.
• Analyse and evaluate security operations to identify risks or opportunities for improvement.
• During the COVID-19 virus pandemic, organized all protective measures and successfully conducted a quarantine procedure. Not a single recorded case in the Hotel team.
• Security organization Asian Champions League 2020. Bubble security protocol & accommodation of participants in a football event.

Company industry:
Hospitality & Accomodation
Job role:
Security

Assistant Security Manager

May 2015 - November 2019

Katara Hospitality

Doha, Qatar

May 2015 - November 2019

Duties and Responsibilities:

• Developing and implementing security policies, protocol and procedures. Recruiting, training and supervising security officers and guards. Assist the manager in organizing, planning and implementing strategy.
• Coordinating pre-opening security activities in the hotel.
• Preparation of SOP and establish department.
• Ensure schedules and objectives are met.
• Supervise and motivate staff. Monitor operating costs, budgets and resources.
• Communicate with clients and evaluate their needs and specifications. Create reports, analyze and interpret data.
• Manage with recruitment process and training. Secure adherence to company’s policies and guidelines.
• Identify, investigate, or resolve security breaches.
• Train subordinate security professionals or other organization members in security rules and procedures.
• Order security supplies and equipment.

Company industry:
Private Security Services
Job role:
Security

Security Supervisor (CCTV control room)

August 2012 - April 2015

Emirates Palace

Abu Dhabi, United Arab Emirates

August 2012 - April 2015

Duties and Responsibilities:

• Main responsibilities included supervising CCTV operation and Master Fire Alarm Control Panel (MFACP) monitoring.
• Reviewed CCTV & MFACP operators reports and plan related activities.
• Train and schedule programs and functions to security personnel. Evaluate, assess and analyse performance of security personnel. Initiate disciplinary measures wherever necessary. Keep the premises free from all kinds of dangers.
• Monitor CCTV communications and Fire alarm prevention system and initiating appropriate action, all activities in the field of Video surveillance asset.
• Provide security of buildings and properties. Screen visitors before allowing them to enter the premises. Maintain all security devices and products in good working condition.
• Develop and implement preventative measures against accidents, thefts and other risks.
• Ensure compliance of applicable policies and regulations while implementing security measures.
• Control of employees, visitors, access gate, strict control of access inputs and outputs, control the entrance and exit. Manage at all safety information that is collected in control room, and their further processing.
• Implement VIP monitoring protocol and organized protecting the highest international VIP person (Kings, President, Prime Minister, etc.).
• The Emirates Palace implementing highest standards of security with using the modern technical equipment. Engagement highly skilled professional security officers.

Company industry:
Private Security Services
Job role:
Security

Security supervisor

June 2008 - May 2012

Princess Cruise

California, United States

June 2008 - May 2012

Duties and Responsibilities:
• In charge for implementing and enforcing the ship’s security policies in areas including the decks, gangway, and superstructures. Task to preserve the safety of crew members, guests, and the vessel through their observations and quick reporting of unusual incidents and/or situations during safety rounds. Monitoring the use of equipment, processes, and strategies of effective security.
• Security supervisor is responsible to control and supervise all points of entry to the Cruise ship - gangways (walk through metal and x-ray machine) and tender docking stations.



• Other duties include reports to the Chief Security Officer and to the Staff Captain, responsible for direct supervision and on-the-job training of all subordinate security staff aboard the vessel, performs security and safety inspections of the ship on regular basis in order to ensure that appropriate Security measures are maintained and all safety equipment is in proper working condition, coordinates the ship security measures with the local port Security personnel at the various ports of call, conducts and supervises random and scheduled searches of crew cabins and around the ship as directed by the Chief Security Officer and the Staff Captain, responsible for authorization and issuing of visitors passes and ensuring that all visitors have left the vessel on time, responsible for supervising the search and screening of crew and guests luggage during embarkation and disembarkation of the vessel, performs security related briefings and training of all newly joined crew and staff members, ensure that all applied security measures and precautions do not interfere with the normal operation of the vessel and cause a minimum discomfort to guests.
• Caring about the safety of the crew and guests.
• Participates in conducting fire Fire/Safety drill for all crew every 15 days, as well for all guests upon boarding on vessel.
• The customer service task, provide information and assistance about ship facilities for guests of the company, presenting positive attitude and willingness to help.


* Princess Cruise is one of the leading companies in the world in the field of tourist cruises. The company has about 10 000 employees and an exceptional selection of candidates.

Company industry:
Hospitality & Accomodation
Job role:
Safety

Police officer , Border unit

May 1997 - March 1998

Ministry of Interior

Belgrade, Serbia

May 1997 - March 1998

Duties and Responsibilities:

• Police Sergeant in Border Units.
• Main responsibilities for monitoring international borders to prevent illegal immigrants, weapons, drugs and goods do not come into the country.
• Patrol the areas of assigned. Communication alongside communities, liaising with community groups and individuals. Respond to calls and requests from the public to assist at incidents.
• Diffuse potentially volatile situations with due regard for the safety of all involved. Conduct initial investigations, gather evidence, take statements, and comply with relevant legal requirements.

Company industry:
Law Enforcement & Civil Defence
Job role:
Security

Education

University of Law Belgrade

October 2002

October 2002

Master's degree, Criminology

Serbia

Ministry of interior Serbia -

March 1997

March 1997

Diploma, Police course

Serbia

Skills

Computer Skills
Expert
Computer Skills
Expert
Device Drivers
Expert
Device Drivers
Expert
CCTV
Expert
CCTV
Expert
Security
Expert
Security
Expert
Security
Expert
Security
Expert
Police sergeant
Expert
Police sergeant
Expert
Computer Skills
Expert
Computer Skills
Expert
Device Drivers
Expert
Device Drivers
Expert
CCTV
Expert
CCTV
Expert

Languages

Serbian
Expert
English
Intermediate
Russian
Intermediate
Spanish
Beginner

Memberships

Judo club Zvezdara Serbia

training

November 1991

Kick boxing club Zemun

training

May 1996

Training and Certifications

Training
CCTV Operator Training
CADD Emirates
Fire Prevention & Fire-fighting training –
Fire Walder course- Doha ,Qatar
Fire-fighting training
Department of Public Safety, Division of Fire Prevention, USA -
First Aid & CPR Course
Enertech Qatar safety Training Center, Doha
Automatic External Defibrilation operation training
Bionics W.L.L. Doha , Qatar
DPS license, Department Protective System
Dubai Police Academy
PSBD license, Private Security Business Department
N S I, National Security Institute, Abu Dhabi, U A E
MS office (Word, Excel, Internet.) business program
Soft Line Academy, Belgrade, Serbia

Hobbies

  • • An earlier practice of Judo and Boxing for national team. Now only do recreational.