Goran Radevic

-Lead incident management and response for critical cloud services, ensuring minimal
downtime
-Oversee continuous integration and deployment pipelines to improve development
workflows and minimize deployment risks;
-Improving system availability by optimizing logging, monitoring, and forensic analysis
workflows.
-Conduct capacity analysis to ensure infrastructure can handle future growth, making
recommendations for scaling resources effectively;
-Partner with software engineering, DevOps, and product teams to align on operational
priorities and implement SRE best practices;
-Define and test disaster recovery and business continuity strategies to mitigate risks
during critical outages.
-Participate in on-call rotations to provide instant response to system alerts and
incidents.

-Primary point responsible for the overall health, performance, and capacity of our
customer facing services in cloud infrastructure;
-Incident escalation specialist for global cloud security services (Prisma SaaS, DLP,
Cortex Data Lake).
-Dealing with critical incidents and cross function communication and collaboration;
-Responsible for working with technical teams to develop solutions to secure standards.
-Engages across multiple functions, both business and technical, to ensure services
consistently match needs and expectations.
-Assist in deployment of new product features and installations to new cloud
infrastructure our rapid iteration and constant growth;
-Maintaining micro services, using REST APIs and cloud microservices in other to
provide full scale could app solutions;
-Examination checks of Data Loss Prevention (DLP) mechanisms, Threat (Layer7)
inspection;
-Daily work with Elasticsearch, MongoDB and Postgres DB;
-Familiarity with Jira, Confluence, Cirroscope;
-Work closely with development teams to ensure that platforms work in desired way;

-Escalation engineer related to Prisma SaaS API security, Security Edge SASE and
Data Loss prevention (DLP) services;
-Daily work with critical issues, incidents and escalation worldwide from support team,
SE and professional services;
-Active participation in Proof of Concept projects with variety of companies and
customers;
-Provide support for cloud based services like Prisma Access, Cortex Data Lake and
Prisma SaaS solution;
-Making design solutions and implementing best practice experiences to customers
environments;
-Extensive usage of GCP and AWS infrastructure in due to replicate the issues, isolate
and resolve customers issue;

-Provide post sales technical support, configurations, troubleshooting, and standard
methodologies to customers via phone, e-mail, and web;-Handle support cases to
ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely
manner;
-Use fault isolation and root cause analysis skills to diagnose and solve complicated
technical issues;-Work to reproduce customer issues and qualify critical issues;-Publish
Technical Support Bulletins and other user documentation in the Knowledge Base; -Build
a positive customer experience by working closely with Development, Sales, Quality
Assurance, and Marketing;-Responsible for reviewing user documentation for training
materials, technical marketing collateral, manuals, problem solving guides, etc.

-Provide post sales technical support, configurations, troubleshooting, and standard
methodologies to customers via phone, e-mail, and web interactions with focus on Palo
Alto Networks deployments in cloud environments (AWS, Azure, GCP platforms);
-Working with escalated support cases from case pool;
-Performing analysis and making solutions on various customers issues; -Identify and
highlight best practices in support and contribute to a knowledge base of articles;
-Proactively assist new customers and partners in deploying and using the Palo Alto
Networks solutions and services;
-To interact productively with company sales people and the development team.

• Designing and deploying numerous network solutions and services in various IT fields
and technologies:

-Introduced and delivered IPTV services to network users countrywide;
-Released and integrated IPTV Middleware and Headend platforms;
-Achieved significant growth of subscriptions of more than 20, 000 in first 18 months;

-Configuring, implement, and maintain network solutions including private cloud and
integrate with services and systems running in customers environment;
-Communicate with team to identify needs, monitoring performance, and troubleshoot,
diagnose, and resolve issues with network and systems;
-Create, revise, update, and maintain documentation of environment and operational
procedures;
-Create reports and documentation outlining findings and solutions.