Assistant Manager IT
Patanjali
Total years of experience :5 years, 8 Months
Managing and planning the upcoming and running projects, setting deadlines, prioritizing tasks, tickets and assigning to team members and managing all
phases of the project to ensure on-time completion.
Preparing regular status report for the engagement with management, driving new initiatives based on management decisions.
Meeting with managements and understand the project requirements, facilitate selection of project, share with team members to deliver as needed.
Providing direction, build unity within the team and motivate teams to enhance quality of work.
Developing project plans, goals, and identifying the resource as needed, recruiting and making team as project requirements.
Developing, implementing and creating new and improving existing system policies, SOPs, User guides and processes plans.
Maintaining and Estimating efforts for new developments or IT equipment’s and put up for approval as needed.
Managing the cost controlling of domains as registered and need to be registered and hosting part of web development.
Handling and managing the ticketing system and coordinating with developing team to make changes as suggested by management, and user feedback
with require approval.
Proving tracking record for planning, executing, controlling and closing projects and the ability to manage a project simultaneously with minimal
supervision.
Coordinating with vendors, service providers to develop test strategies for upcoming changes and creating the effective relationship with clients and
service providers to get best support timely.
Handling difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
Handling, ensuring security of data, network access and backup systems.
Identifying and acting on opportunities to improve and update software and systems as per business requirements.
Monitoring the performance of IT systems to determine cost and productivity levels, and recommending for improving the IT infrastructure.
Analyzing business requirements by partnering with stakeholders across the organization to develop solutions for IT needs.
Handling & supporting an environment where, more than 100+ systems with Access points, Switches, Routers and Servers are configured, managing, and supporting file server, e-mails, active directory, domain controller, SCCM DHCP, DNS with Global IT team.
Install, maintain, and configure hardware and software systems according to company policies.
Install, configure, and manage office 365 accounts and manage and monitor the Office 365 services and license.
Troubleshoot and resolve issues with user access to cloud services.
Oversee the IBM AS400 platform Software, Mapics, COH, DOH, DWM Modules.
Oversee the IBM application, Citrix application, Customer portal, Ariba web app. and work with SAP application.
Manage and configure Teams One drive, Yammer, outlook, SharePoint accounts.
Troubleshoot and repair network, hardware, and software components.
Check the network and server systems to verify functionality and performance.
Perform hardware and software upgrades to achieve optimum performance level.
Perform root cause analysis of complex problems and provide corrective actions.
Maintain IT infrastructure and manage & resolve help desk issues.
Check and update software, OS and antivirus on regular basis.
Order and maintain stock items and supply when necessary.
Resolving the user’s queries related with hardware, network & software applications.
Configure the (GADD) domain user accounts, group’s policies, VPN accounts and reset/unlock passwords.
Maintaining and up to date the IT inventory, tagging of all IT asset, auditing internally.
Job Responsibilities: -
Performed regular checks and ensure security of data, network access and backup systems.
Performed routine audits of systems and software and troubleshoot any reported problems.
Installed and configured the client and server mode ERP system.
Configured and maintained the ERP and managed the ERP modules.
Added and removed the ERP users and managed the modules access rights as required.
Added, removed, tracked and managed the user’s permission for edit and delete the ERP entries in database.
Installed and configured of SQL server, backup and restore of database for ERP system.
Installed and Configured of Finance ERP system on server/client modes, take backups on daily basis.
Maintained and configured EPBX system and configure SLT, DPT lines digital and analogue lines.
Configured and managed domain controller, creating, managing OUs, groups and users, updating, group policies, patches, deploying new hardware, server backups, routine checkup, antivirus update, infrastructure in a network.
Managed and checked antivirus updates and patches for all systems at plant.
Executed of plant infrastructure and network projects as per the plan and road map.
Vendor coordination, preparation of purchase request and agreement, follow-up with purchase and vendor payment.
Maintained, monitor the mail server, Application Server and Domain controller, creation, deletion the email IDs and users as required.
Implement and configured biometric readers, managing and installing CCTV and NVR, devices.
Site responsibility for IT disaster recovery, production continuity planning and audit compliance to the computer system Manual.
Installed, configured, secured and troubleshoot of network infrastructure including LAN/WAN, security and networking devices.
Configured and maintained MikroTik routers and cisco switches, access point, and monitoring the network with network monitoring tools.
Implement the firewall security policy, block/access of site and services, ports forwarding, blocking unwanted site on layer 7 in routers.
Studied of Computer Fundamental, networks, languages , machine languages, codes, diagrams projects etc main stream is Computer Science