Goutham R

Process Associate في CAPGEMINI

• الهند - بنغالورو
• أكتوبر 2014 إلى يونيو 2017

1. Ensuring the smooth running of basic banking transactions.
2. Putting into effect new procedures and policies passed down from Head Office.
3. Handling customer queries over the email.
4. Verifying customer data.
5. Analyzing the data, whether to process to the lodge a Bond or decline, this is based on set of business rules.
6. Bond claim: The amount lodged will be claim back by the tenants and property manager, claiming which need to verify the signature and to make sure if the payment can be made through cheque or direct credit.
7. Reconciliation, here we compare the payment recorded in on books and the bank statement. The difference is identified and reasons are analyzed. (i.e., dishonor of cheque, incorrect of payment, and so on).