IT Technical Support Engineer
Geolog Surface Logging DMCC
مجموع سنوات الخبرة :14 years, 7 أشهر
-Hands-on Experience on Implementing patch management and software deployment solution and managing endpoints using the solution, security policies.
-Excellent troubleshooting skills on client Operating system such as Windows 10 and Server Operating system like Windows server 2019, 2016.
-Installing and Configuring Windows Server2019, 2016, Windows Server 2012 and Windows Server 2008.
-Remote Management of Firewall through Centralized Software.
-Extensive Knowledge on configuring and Managing SonicWALL, Fortinet security Appliance.
-Working Knowledge on Cisco, Dell, HP Switches and Router.
-Handling day to day issue related to IT Systems.
-Experience in configuration, installing and upgrading VMWare, Vcenter servers located different part of the world.
-Work closely with IT head to prepare budget and help making important decisions on related to IT infrastructure.
-Extensive 9 years of experience in handling Microsoft office 365 products such as outlook, Teams, One Drive for Business, share-point,
- Configuring office 365 security policy such as Advance Threat, Anti Malware, Anti Phishing Policy to meet organization security standard and continuously improve the policy as per Microsoft recommendation.
-Responsible to provide IT support services to the offices located in 22 countries across the world and 1800+ users.
-Record and track Support logs through Support System to ensure all issue are address in timely manner.
-Contribute to IT projects in the preparation and implementation phase of End User Computing related services and systems, such as technical specification analysis, evaluation, development, integration and testing, maintenance, release and documentation Based on Prince 2 Approach.
-Experience in migration and implementation of ERP solution with help of Third party vendor.
- Working experience on backup tool like Veeam Backup and Replication, Acronis Backup
Software.
- Active participation in identifying various IT security related issue in infrastructure and propose solution to mitigate these issues.
- Implementation of IT Disaster Management project for HQ and branch offices in order to
safeguard valuable data.
- Experience in handling small IT team and review the performance of Team as per company
guideline and provide timely feedback to Management
- Develops service strategy to mitigate software, hardware, and networking issues
- Troubleshoots and resolves IT issues via phone, web, and in-person channels
- Ensures all incidents are resolved against SLAs
- Reports on health of the Helpdesk and support using uptime and ticket-related performance metrics
- Partners with IT and business personnel to discuss the impact of incidents on products and services
- Tracks and reports all open and closed incidents to leadership teams
- Develops business support standards, processes and procedures, and guidelines for incident management
- Evaluates trade-offs between issues using value, impact, and risk criteria
- Proactively learns and trains other staff members on new product and service technologies
- Managed user accounts, groups, print queues and controlling access rights using Active Directory.
- Creating Group Policies for entire organization to achieve security and control over the Windows XP and Windows 7 client systems
- Implementing Security by configuring Anti-Spam Agents in Edge Transport Server.
- Data Backup and Disaster Recovery, Job Scheduling, Testing using Acronis Backup and Recovery Software.
- Supported Microsoft Exchange Server 2010, Outlook, Outlook Web Access (OWA) / Web Mail and Exchange Push Mail for mobile devices
- Created and managed Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO) users and groups.
- Controlling and monitoring all the client system for latest Anti-virus definition through Antivirus Management Console.
- Storage Server Management including User’s Shares folder & rights management.
- Experience in administering Exchange servers including installation and troubleshooting.
- Diagnosed and resolved network connectivity issues for all clients in the organization.
- Managing asset inventory system for the nodes maintained by the department
- Working with third party vendors to resolve conflicts and outages of Cisco phones, Cisco Call Manager and Unity Manger
Support a network of over 200 User Across the Country
Create Server 2008 accounts and perform a wide range of maintenance functions including back-ups.
- Enforce security policies and keep environment up to the company standard.
- Work with System and Network Engineering to reset and troubleshoot servers, routers and switches.
- Install, configure and support a wide range of financial products including Mail server Administrator,
- Troubleshooting and supporting multiple OS and hardware environments.
- Resolve printer issues, Palm devices synchronization with outlook and more.
- Managing Co-corporate web site
- Setup VPN between various branches for Video Conference.
Providing Training On CCNA, MCSA, RHCE, A+
Conducting Monthly Seminars on Emerging Technology.
Troubleshooting Lab System and Maintaining the Existing the IT Infrastructure
Knowledge of OSI model and various protocols.
Set up WAN environments with multiple switches