Govinda Wahengbam

Global staff travel of British Airways and Baggage Agent في British Airways

• الهند
• سبتمبر 2011 إلى مايو 2014

• British Airwys callba (100% owned subsidiary of BA)
Duration - 02 September 2011 - till date
British Airways is the UK's largest international scheduled airline, flying to over 550 destinations at convenient times, to the best located airports. The British Airways group consists of British Airways Plc. and a number of subsidiary companies

• Designation: Global staff travel of British Airways and Baggage Agent.
• Work closely with Partner Airline Staff as well as British Airways Staff globally and assist them with Staff Travel Tickets and Fares.
• Handle calls related to Global Staff Travel regarding Zonal Employee Discount (ZED) tickets from various markets - India, United Kingdom, USA, Germany, Australia, New Zealand.
• Navigating and helping the Staff to reinstate and manage their profile online.
• Creating different TST and storing into the booking as per various passenger type codes including fare calculation ladder, basic fare, applicable taxes, passenger type code, validity and baggage allowance.
• Handle calls from the passengers and assist them with their delayed or mishandled baggage.
• Understand the impact of attitude in handling calls professionally.
• Effectively deal with job stress, angry passengers, and upset customers
• Use the most appropriate way to communicate with different behavior types on the telephone.