Gowri Priya Shaji

• Maintained 100% compliance with aviation safety regulations, emergency procedures, and
security protocols.
• Conducted safety demonstrations and ensured passenger preparedness during all phases
of flight.
• Accumulated 1, 000+ flight hours in high-pressure, long-haul operational environments
with zero safety violations.
• Handled service recovery and conflict resolution professionally, ensuring high levels of
passenger satisfaction and brand loyalty.
• Assisted passengers with special requests, medical situations, and onboard concerns while
maintaining calm under pressure.
• Mentored and onboarded new crew members on grooming standards, inflight service
procedures, and Crew Resource Management (CRM).
• Maintained accurate flight documentation, operational reports, and confidential passenger
records.

• Assisted 50+ customers daily by providing personalized product recommendations and resolving queries to enhance the shopping experience.
• Built strong customer relationships through effective communication and proactive
problem-solving.
• Supported retail sales by maintaining product knowledge and promoting customer-
focused solutions.
• Collaborated with cross-functional teams to deliver a seamless omnichannel customer
experience.
• Managed billing, checkout operations, and customer interactions while ensuring accuracy
and service excellence.